Horrible

Posted by Brian from Colorado on 11/30/05

Quick background  I am a regular player in Las Vegas with a $200  300 average risking $10,000  25,000 each trip; my wife and I had been staying at Bellagio in their penthouse suites before being lured to try Green Valley Ranch by Matt Sacca. Our stay  suite was occupied by another guest who was not leaving and hotel was oversold, finally, after my prompting and many telephone calls to Matts assistant (she was not proactive enough to call me), we were put in a larger suite comparable to the penthouse suites at Bellagio at more than twice the price of our reserved suite. At no time did we feel that we were treated properly. Matt and his assistant were notoriously absent and everything required phone calls and legwork by us. Front desk manager was supposed to call us back the second day after she discussed the issue with higher-ups, and when she hadnt we stopped by the front desk at almost 3 PM where she informed us that the day is not over yet. Then I found out that they had overcharged my credit card by $950. Upon checkout, our car had not been arranged to take us to the airport. They tried to blow us off without any comps! The only manager on property that day was Amy and she spoke to Ninya who was supposedly coming into the hotel and Marilyn who is a director on the casino side who was also coming in, but both would arrive after we were schedule to depart. She took my cell phone number. Amy told me that nothing would be charged to my card. 3 days after our return, I never received any calls and found that more than $650 was charged to my card that same day. I wouldnt stay there again if someone paid me to. Your stay MIGHT go fine, but if you run into a problem, you can see what you can expect. I have read many bad reviews of this hotel where it was raised that one might have to be a higher player to get better service, as you can see, this hotel is an equal opportunity bad service provider.