Disney's All Star Resort= All Star hotel de crap

Posted by RonwayIncursion from Oceanport, NJ on 5/10/08

I have stayed in hotels all over the country and all over the world. I have stayed in resorts and I have stayed in several Disney properties and now, unfortunately, I can say that I stayed in your All Star Resort. In a word, pathetic! On arrival, it took 45 minutes for the staff (once they got around to it) to find out why our door would not open. Once we got in the roon (again, unfortunately), there were no clean towels and the toilet had an object in it that should have been long gone. The comforters both had tears in them and one of the garbage cans was 3/4 full of trash. OK, things go off thre rails but the real problem began when I called the front desk to complain. All I got was lip service "Oh, my, we'll take care of this tight away." Well right away apparently means when we damn well feel like it when you stay in the Disney ALL Star Resort. Wew left the room for a bite to eat and when we returned, we found that the garbage had been emptied. That's all that had been done in 1 1/2 hours. Pathetic really doesn't cover it. With the exception of the nice young lady who checked us in to the resort form hell, we found the staff to be rude, not caring at all. Maybe they would have done all right in a correctional facility but not a Disney property. Never again ALl Star Resort-Everyone please heed this warning. HOW CAN SOMETHING LIKE THIS HAPPEN!!!!!

Never Again!

Posted by mcgran from NJ on 4/24/08

I've been visiting WDW for over 25 years and always stay on-site, usually at a deluxe or moderate resort. Decided to try to save a little money and stay at a value resort - big mistake. Very small room which I expected, lots of groups - also expected, however every morning I had to literally step over people sitting on the walkway outside of my 1st floor room, whilst they ate breakfast and waited for a (noisy)private bus. No towels at the pools - you have to use your (very small/thin) room towels. The biggest problem was that housekeeping completely missed my room one day and I had to wait a full 48 hours between room cleaning services. After walking thru parks for 12 or 13 hours, the last thing you need is to come back to a dirty/unmade guest room. Housekeeping arrived with a bad attitude and some towels at 1:00 a.m. and didn't want to empty the trash cans. I was assured I would receive a 'VIP Cleaning' the following morning, which made we wonder what type of cleaning they give on every other day!! After several phone calls I was told that I could not be compensated because I was there on a discounted rate. Not very magical; I thought Disney was all about keeping guests happy. Eventually I spoke with an understanding manager who gave us 3 free fast-passes and apologized for the situation. Still not acceptable, but at least he offered to try and make the situation a little better. Disney can do much better than this, and does - at a higher cost in their other hotels. I would never stay at a value resort again, nor would I recommend it to anyone.

economy vs. convenience

Posted by lynn53 from W Virginia on 1/1/08

I recently stayed at the All-Star Music Resort. Our room was on the farthest end from the Food Court and the Disney buses. I would not recommend this location unless you enjoy walking an extra mile or two each day. (You will be doing plenty of walking in the parks themselves.) The rooms had no in-room coffeemakers, and rates do not include internet access (you will pay an extra $10.00 per day for internet access in your room.) If you get a room facing the pool area, be prepared to lose some sleep. This Resort entitles you to the privileges of a Disney Resort guest, which provides you with extra hours in the park. Also, you will have access to the Disney bus system for transportation to the parks, which is a plus.

Easy Going Imagination

Posted by Jen from Davison, MI on 1/12/06

Well I had high standards going to this hotel even though it was a value resort just because it was through Disney and I was not disapointed at all! I loved it there. I went when the crowd is low, but there are 3 pools and there is always room in any of them to swim. My room was quiet and my bed was so comfortable. But I must add my bathroom was my fav of all. Just the way it was decorated with stars..I wanted to take it home. I stayed the All stars movie- ad this is the one I recommend because it brings the disney kid theme right to your room because everything is decorated according to Disney Movies.. it was great! I can't wait to go back this year! I only downfall is no refrigerator.. you can rent one for the week but it cost extra.