Veracruz Hotels

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Hotel Xalapa

At a Glance

    Pros

  • rooms are large, sunny, and quiet

    Cons

  • building is less than good-looking, the disco can be loud

Fodorite Reviews

Average Rating:  

Hotel Xalapa Review

The lobby full of people shouting into cell phones is a giveaway that this is the city's best business hotel. It's on a hill high above Parque Los Tecajetes, so there's a nice view, but you'll need to take taxis back and forth into town.

    Contact Information

  • Address: Victoria at Bustamante, Zona Centro, Xalapa, Veracruz, 91000 | Map It
  • Phone: 228/818–2222; 228/817–7064
  • Website:
  • Location: Xalapa

    Hotel Details

  • 170 rooms, 28 suites, 2 villas
  • Credit cards accepted.

Fodorite Reviews

Average Rating:  
  •  
    Décor  
    Service  
    Value  

    Horrible hotel, poor standards of service

    The guest room smells of mildew, probably from the worn out and outdated carpeting. The bathroom needs updating as well. There is no way to control the temperature of the room. It was hot and even after calling the front desk and asking if there was any way to turn up the air conditioning and being told that it would be taken care of it was still hot for the rest of the night, especially in the bathroom were there is no air conditioner vent. When I tried to use the iron, the room´s power went out. I had to call the front desk to get it turned back on and the same thing happened a little while afterward and a little while after that. There is no refrigerator in the room but there is a coffee maker. The hotel provides one single brew bag of coffee (Caffeinated or decaf, who knows?)and a few sugar packets. Again, we called the front desk and asked for some creamer and splenda and another pack of coffee for in the morning and their reply was that they only provided what was in the room as a courtesy and could not give us anything in addition to that. The complimentary continental breakfast consisted of a cup of coffee a small plate of fruit and a few rolls. Is this the quality of service that people in Mexico are accustomed to paying for? I could pay $30 in any American roach motel and get a room with proper air conditioning, electricity capable of powering the tv and the iron at the same time, as many packs of coffee as I want, and a continental breakfast 100 times more nutritious. Its time for the service industry in Mexico to step up to international standards.

    by Robert_Clendenin, 10/3/12

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