Cancún Hotels



Paradisus Cancún


At a Glance


  • all-inclusive plan available
  • privacy of Royal Service
  • golf course


  • lacks intimacy due to size
  • Internet costs extra for non–Royal Service guests
  • top-shelf alcohol and minibar snacks are not part of all-inclusive plan
  • some restaurants require reservations

Fodorite Reviews

Average Rating:  

Paradisus Cancún Review

Having been remodeled from a Gran Melia to a Paradisus in November 2012, this enormous beachfront hotel resembles a modern Mayan temple, complete with atriums topped by pyramid-shaped skylights. The main lobby is a sight to behold, as there's lush green vegetation everywhere. At the center is a sushi bar–café that gives the sense of being in an outdoor garden, with its wooden floors, koi ponds, central fountain, and numerous plants. Spacious rooms are decorated in neutral tones with hints of orange and have marble floors, balconies, and either lagoon or ocean views. Guests who want a more private stay can always upgrade to the Royal Service sector of the hotel, which is more expensive but has a secluded courtyard with a pool, two Jacuzzis, and nearly 40 beds with palapa roofs, as well as all-inclusive amenities and perks like complimentary Internet, breakfast, tea time, and cocktail hours. Golfers will enjoy the 9-hole course, and foodies will appreciate the new white-glove restaurant Tempo, by Spanish culinary god Martin Berasategui.

    Contact Information

  • Address: Blvd. Kukulcán, Km 16.5, Zona Hotelera, Cancún, Quintana Roo 77500 | Map It
  • Phone: 998/881–1100
  • Website:
  • Location: Zona Hotelera

    Hotel Details

  • 678 suites.
  • Rate includes breakfast, no meals, all-inclusive.
Updated: 04-16-2013

Fodorite Reviews

Average Rating:  
  • Room  

    Gran Meliá Cancún Review

    My main complaint with the hotel is its all-inclusive plan. Since not every guest chooses the AI plan, everyone has to sign a check after ordering even though you are wearing an AI wristband. Plus the plan has many limitations that you are unaware of until you get there. For instance, room service food is included but you have to pay a delivery fee. Some items on the menu are an extra charge. Golf is included, except the club rental. The spa is included but massages are extra. Some minibar items are included but not others (coffee, premium bottled water). Too many times I had to be sure I wasn't charged for something. When I'm on vacation, I don't want to have to think. :) So overall, while this was a very nice resort and I had a good time there, I probably am one and done with the Gran Melia. There are plenty of comparable resorts for the same price with better AI plans.

    by jayarby, 7/6/11
  • Room  


    Overall, I enjoyed staying at the Gran Melia, but I would never stay there again if given a choice. During the first few days of our trip, we were accosted by hotel employees every time we walked through the lobby. They insisted we attend a free breakfast to learn about becoming members of the hotel chain. We somehow managed to shake them off. Food is quite expensive inside the hotel ($23 for breakfast buffet, $39 for dinner buffet) but the food is good. The pool is heated and very nice with plenty of shaded areas to sit. Getting anywhere outside the hotel can be tricky -- it's a steep climb and then a bit of walk down to the street, where you can catch the city bus (65 cents one way). Renting a car is the best way to get around. If you're planning a trip for the summer months, keep in mind that the hotel common areas (sushi bar, regular bar, lobby, etc.) are not air conditioned and can get rather sticky.

    by pilarm, 7/6/08
  • Room  

    the Royal Treatment

    I found the main Atrium of the Gran Melia to be one of the most beautiful hotels I have come across. However, it was the service, particularly in the Royal Service pyramid. Every need was met, and always in a polite and friendly manner. By the end of our trip, we felt like we knew everyone that had helped us during our stay. The room itself was very pretty, featuring a deep and luxurious bathtub and a wall-mounted plasma tv. Every part of the hotel was beautiful, but the Royal Service made the trip special.

    by mrcook128, 6/6/07

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