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Paloma Bonita

Fodorite Reviews

Average Rating:  

Paloma Bonita Review

Replicating three regions of Mexico, this vibrant setting features stone fountains, handcrafted furniture, and colorful linens imported from the western state of Michoacan. Waiters dressed in sombreros dance between the tables while women in traditional costumes serve olive bread from wicker baskets. This is one of the best places in the Hotel Zone to get authentic Mexican cuisine—so be adventurous! Traditional fare like moles enchiladas (stuffed corn tortillas covered with thick chocolate and chile sauce) is fabulous here—and if you're unsure about what to order, the waiter will explain the different chiles used in many of the dishes. Treat your palate to queso fundido Oaxaca, a specialty of bubbling cheese dripping from a stone pot onto handmade tortillas. The glass-enclosed patio with its water view is a great place to linger over tequila or a tamarindo margarita. The live music here is Norteño style. Unlike the neighboring nightclubs, this lively atmosphere will remind you that you are in Mexico. Meals are on the heavy side, so come with an appetite.

    Contact Information

  • Address: Dreams Cancún Resort & Spa, Blvd. Kukulcán, Km 9, Punta Cancún Zona Hotelera, Cancún, Quintana Roo 77500
  • Phone: 998/848–7082
  • Location: Zona Hotelera

    Restaurant Details

  • No lunch.
Updated: 03-18-2013

Fodorite Reviews

Average Rating:  
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    This was the worst experience in our 9 days in the area...Perhaps on any vacation I've ever been on... I purchased your Cancun guide and followed it religiously as I always do...this one was dead wrong. My husband and I are retired and travel quite extensively, I've purchased your books on every trip...We arrived on a Saturday evening and should have seen the red flags when only 4 tables were occupied. We were asked where we were staying by the host when we walked in which I thought was odd but I believe that's how they determine in you are worthy of them. I ordered wine and my husband a beer. We noticed the table next to us had very nice glasses and I had some smaller cheap glass? The waiter was rude couldn't explain the menu, when I asked what cactus leaves were(a salad they offer) he didn't know. We are from New Mexico and had no idea and we still don't after ordering it, it was awful. We were given butter but the bread guy with a basket never came to our table. The mariachi's went to the other 3 tables at least two times and never came to our table. We ordered 2 salads and opted to split the beef filet-a $40.00 entree. One piece was fine, the other was a gristly, disgusting piece of who knows what...it was awful. I've never been treated so rudely in a restaurant. Please revisit this. On a better note Ziggy's in Tulum was fabulous! That was amazing! We ate at 2 of the Grand American Coral Beach restaurants by your recommendation and they were delicious. Thank-you for letting me vent...maybe it'll save someone else from going, it's not worth the ridiculous price they charge and for the worse service I have ever received.

    by annarnold, 1/28/14
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    DO NOT EAT HERE

    My girlfriend and I ate here on our first night in Cancun. During the meal our food was ok along with the service. About an hour after eating here my girlfriend started to feel ill. Within three or four hours she came down with a serious case of food poisoning and was up all night throwing up and with diarrhoea. We were supposed to fly to Cabo San Lucas the next morning at 0700. Needless to say, we had to cancel all flights and subsequent hotel bookings, transfers etc. The next morning we transferred to another hotel who had a doctor, and who were amazing. Within 20 minutes of checking in the doctor came and treated my girlfriend. That evening I went to the restaurant and complained about the service. That was where the real dramas started. When I asked for the manager, I was directed to a waiter, then after around 15 minutes of waiting the real manager appeared and I explained to him what had happened. He said I could not know for certain if she was sick from their food and I explained the only other thing she had eaten all day was gelato with me and I was fine. As the hotel is apart of the Dreams Hotel next door, the manager got the 'Doctor' from the hotel to come and try and explain that she couldn't have food poisoning, to which he couldn't and upon finding out that I knew a little about the difference between viral and bacterial infections, proceeded to run out the door. The manager stuck to his extremely flawed argument that because no one else had come down with food poisoning that night she could not have it and then lied when I asked him how long it took him to get sick after he had food poisoning before, apparently he 'could not remember'. After much discussion with the manager and him not listening to anything I had said he refused to even refund our meal which was close to $100 usd. From there I proceeded to the Dreams hotel, the owner of the restaurant and complained to the floor management who were obviously the ones the restaurant manager had been talking too. After getting the exact same response I asked for the manager of food and beverages. After a while the Assistant food and beverage manager came down and I had the exact same conversation, again being lied too and referring too illogical and stupid arguments while not listening to anything I said. I was once again turned away without anyone even asking whether my girl friend was feeling any better after nearly being admitted to hospital that morning.

    I plead with you all not to go to this restaurant for your own sake. Chances are you could come out ok but personally I would never risk the chance of going through what we have been through the last 48 hours.

    by MattD88, 12/15/12
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    AHHHHHHH.......

    Not so fine......Maybe just for couples.....

    by adelloitte, 6/22/08

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