Cancún Hotels

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JW Marriott Cancún Resort & Spa

At a Glance

    Pros

  • top-notch service
  • huge spa
  • iPod docks
  • artificial reef

    Cons

  • lacks the festive mood of other hotels along the strip
  • breakfast buffet costs $28

Fodorite Reviews

Average Rating:  

JW Marriott Cancún Resort & Spa Review

This is the best place to experience luxury, Cancún style, plus good service. Plush is the name of the game at the towering beach resort, where manicured lawns are dotted with an expansive maze of pools, and large vaulted windows let sunlight stream into a lobby decorated with marble floors and beautiful flower arrangements. All rooms have ocean views, private balconies, and wall-to-wall carpeting. Two of the hotel's best features are its three-level, 35,000-square-foot spa with indoor pool and its 20-foot dive pool with an artificial reef, where you can practice snorkeling and scuba diving. The hotel recently completed a beach recovery project which nearly tripled its width. Damage from the 2005 Hurricane Wilma resulted in major renovations, now making JW Marriott the only Cancún property able to withstand a level five hurricane.

    Contact Information

  • Address: Blvd. Kukulcán, Km 14.5, Zona Hotelera, Cancún, Quintana Roo 77500 | Map It
  • Phone: 998/848–9600; 888/813–2776
  • Website:
  • Location: Zona Hotelera

    Hotel Details

  • 448 rooms, 74 suites.
  • Rate includes no meals.
Updated: 03-18-2013

Fodorite Reviews

Average Rating:  
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    Worst Hotel Stay Ever

    I've stayed in hotels of all types all around the world, and never have I experienced such rude and inconsiderate service and treatment as I did here. Not only was the front desk and general staff unwelcoming and indifferent to making us feel comfortable during our 6-day stay, but a stolen property issue with the spa turned a poor trip into a nightmare. It was handled with no professionalism by the hotel and corporate Marriott will do nothing about it.

    With all the places you can stay in Cancun, do not go where you are treated like ants in an anthill.

    by sncain, 12/30/13
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    We went for the beach - What Beach?

    This really is a beautiful hotel. The service was excellent and the food was above average but expensive.

    The issue was that we went for the beach, and there wasn't one. We knew that the hotel had been damaged by a hurricane a few years ago but had been lead to beleve that all was back to normal.

    If you want a beautiful pool this is the place but, I had promised the kids a beach so everyone was disapointed.

    by Billyzoom, 3/22/08
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    Great Hotel, but You Forget You're in Mexico

    We stayed at the JW Marriott over Christmas in 2007. The hotel was immaculate and the service was excellent. We used Marriott points to stay here, so it was free for us. All in all, it was a great vacation but some things were disappointing: The beach at the hotel is VERY small. It is only wide enough for 1 row of beach chairs. You must "reserve" a chair early at the pool. I am not a fan of reserving chairs and then walking away, but we found that if we were not at the pool by 8:30AM, then there were no chairs because of over-zealous chair reservers. You don't feel like you're in Mexico. The hotel zone of Cancun is very commercial/up-scale/Americanized and people forget that they aren't in Miami - I actually heard a guest saying to the hotel waitstaff in an annoyed tone: "What, don't you understand English?" We also found the concierge to be overwhelmed with requests - perhaps because of the number of guests. However the hotel is very nice. Most of the rooms have ocean views. The rooms and bathrooms are gorgeous with very nice balconies. The spa was pretty good -- I enjoyed my massage and the relaxation area with the delicious teas. The food at the hotel was expensive, but generally very good for hotel food. The pool was very large and beautiful. The wait staff was excellent and friendly - we had no problems. I definitely recommend this hotel despite some of the negatives above. It was very relaxing to just get away. Also - take the bus that stops in front of the hotel rather than a taxi. The bus is 60 cents per person into downtown Cancun and the Cancun tourist destinations. It always seemed to be running and we used it to get to various places including the Ciudad de Cancun and Puerta Juarez (ferry to Isla Mujeres). Very convenient.

    by ssvacation, 2/22/08
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    Service needs work at the front desk.

    The hotel is beautiful and clean. The food is better than average and so is hte service. Front desk staff is not accustomed to pleasing the guests. They need to work on smiling and customer service basics. Don't stay here for the beach. It's not much.

    by Tenniswoman, 6/28/07
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    Problems at JW Marriott (Christmas 2006)

    I recently returned from a 10 day trip to the JW Marriott during Christmas 2006. While this is undoubtedly one of the better hotels in Cancun, I could not recommend either this hotel, or Cancun in general at this time because of the following reasons:
    1. I was woken up and/or kept awake by loud noisy tractors, sand moving equipment and work crews on the beach directly outside the JW Marriott Hotel at very late hours (11:30 PM to 5:00 AM) for three consecutive nights (doing beach reconstruction);
    2. I was woken up by someone cutting the grass with a loud lawnmower outside my window at 7:15 AM;
    3. My enjoyment of much of the outdoor pool area was disrupted (every day) by major construction at the hotel next door (an estimated 50 to100 construction workers making loud banging, hammering, sawing, grinding noises);
    4. My enjoyment of the beach, and many sections of the pool area, was seriously disrupted, by: (a) loud jet skis coming constantly in and out of the JW beachfront (from a privately operated jet ski station); and (b) by the annoying loud ultralight planes that fly by the hotel every twenty minutes;
    5. I didnt appreciate being accosted daily by the average of 3 to 4 private vendors who station themselves in the middle of the JW beach an attempt to sell jet ski services, boogie board services, etc. (and worse, flag down every person who walks by);
    I could not recommend this hotel right now for anyone who is seeking a high end, peaceful, luxury beach vacation.

    by jsmith4789, 1/20/07

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