Subtle hints of pampering are what make this hotel so extraordinary, like the white tea mist that periodically sprays in the lobby and the "heavenly beds," so luxurious that some guests buy them for their own homes. Rooms juxtapose modern and traditional, with sleek dark-wood furniture offset by bright rugs and the occasional blue or yellow wall. Request a newly renovated room on the 1st or 5th floor. There are two beaches—an expansive one on the Caribbean side and a
smaller one facing Laguna Nichupté—so guests always have a place to sunbathe. Due to its quiet, isolated nature, this Westin outpost mainly attracts families with small children and adults in their 30s and 40s.
Jan 18, 2010
The staff was rude....especially at the front counter. The rooms were smelt of mildew, and all the lamps on the ground were rusted and leaking on the floor. The bedside lamp was completely broken. The beach was pretty, but the rooms were bad.
Jan 18, 2007
Great service; nice location; beach was gorgeous (not eroded as mentioned in Fodors Book). We had a very pleasant stay. Easy to take bus or taxi into downtown Cancun. Not a lot of variety for restaurants. Nice room.