High on a hill off the main boulevard, this refined yet relaxed hotel (formerly Le Méridien Cancún) is gaining recognition for its personalized service under Sandos's management. Clean, comfortable rooms blending art deco and Mayan styles are tastefully decorated in shades of cream and mauve; their all-inclusive perks include fully stocked minibars and 24-hour room service. Only the deluxe rooms have balconies, but every room has a view of the ocean or lagoon. The three infinity swimming pools are stunning, and the stellar on-site spa has 14 treatment rooms. The property also includes tennis courts and a large fitness center.
Jan 25, 2015
My wife and I booked at the Sandos Luxury experience in Cancun MX 16 Nov 2014 to 21 Nov 2014, we booked with Prestige Vacations at a cost of $799. all inclusive. We did not read the fine print in the reservation, we were retired. Being,61 years old, even though we have a 6 figure income and were prepared to set through their sales presentation. That was not the problem it was that we were retired. The presentation person said they did not take retired
people nor Ministers/Pastors. They also said they were profiling specific groups. We are members of RCI Gold, II Gold, SPG and travel alot. On the 3rd day of our stay we were disqualified and Sandos was going to charge us $1250 USD (Rack Rate) for the 3 days, after discussing this with the management we paid $630 USD and got the hell out of there. We called a taxi and proceeded to go to the Weston, Thank you very much, just up the road and stayed there for the remaining 3 days of our stay. This really soured us on the Sandos Brand. We called up Prestige Vacations and told them of the problem and unexpected expense, They said they would refund us a portion of the costs, but that hasn't happened. I will never use Sandos nor will I ever say anything positive about a company that profiles against, retirees, pastors or ministers.