Resembling a modern Mayan temple, this enormous beachfront property comes complete with atriums topped by pyramid-shaped skylights. The hotel (formerly a Gran Melia) was built in 1990 and rebranded in 2012, but modernizing the design has made some elements look out of place. Spacious rooms, decorated with hints of orange, have marble floors, balconies, and either lagoon or ocean views; guests who want more privacy can upgrade to the hotel's Royal Service sector. Golfers will enjoy the 9-hole, par 3 executive course, and foodies will appreciate the white-glove restaurant Tempo.
Jul 6, 2011
My main complaint with the hotel is its all-inclusive plan. Since not every guest chooses the AI plan, everyone has to sign a check after ordering even though you are wearing an AI wristband. Plus the plan has many limitations that you are unaware of until you get there. For instance, room service food is included but you have to pay a delivery fee. Some items on the menu are an extra charge. Golf is included, except the club rental. The spa is included
but massages are extra. Some minibar items are included but not others (coffee, premium bottled water). Too many times I had to be sure I wasn't charged for something. When I'm on vacation, I don't want to have to think. :) So overall, while this was a very nice resort and I had a good time there, I probably am one and done with the Gran Melia. There are plenty of comparable resorts for the same price with better AI plans.
Jul 6, 2008
Overall, I enjoyed staying at the Gran Melia, but I would never stay there again if given a choice. During the first few days of our trip, we were accosted by hotel employees every time we walked through the lobby. They insisted we attend a free breakfast to learn about becoming members of the hotel chain. We somehow managed to shake them off. Food is quite expensive inside the hotel ($23 for breakfast buffet, $39 for dinner buffet) but the food is
good. The pool is heated and very nice with plenty of shaded areas to sit. Getting anywhere outside the hotel can be tricky -- it's a steep climb and then a bit of walk down to the street, where you can catch the city bus (65 cents one way). Renting a car is the best way to get around. If you're planning a trip for the summer months, keep in mind that the hotel common areas (sushi bar, regular bar, lobby, etc.) are not air conditioned and can get rather sticky.
Jun 6, 2007
I found the main Atrium of the Gran Melia to be one of the most beautiful hotels I have come across. However, it was the service, particularly in the Royal Service pyramid. Every need was met, and always in a polite and friendly manner. By the end of our trip, we felt like we knew everyone that had helped us during our stay. The room itself was very pretty, featuring a deep and luxurious bathtub and a wall-mounted plasma tv. Every part of the
hotel was beautiful, but the Royal Service made the trip special.