Cancún Hotels

Live AQUA Cancún

  • Blvd. Kukulcán, Km 12.5 Map It
  • Zona Hotelera
  • Fodor's Choice
Check Rates

Pros

  • Huge suites
  • All rooms have oceanfront views
  • Gratuities included
  • Free yoga classes

Cons

  • No kids under 16
  • No nightly entertainment
  • M$1,361 fee for a beach or poolside cabanas
  • Some hallway noise carries into rooms

Published 08/21/2015

Fodor's Review

From the aromatherapy and ambient music to the water features and welcome hand massage, everything about Live AQUA lends it a relaxing, spa-like quality. The hotel mostly attracts luxury-minded thirty-something sun worshippers, who appreciate soothing hues, large airy rooms, and a resident DJ spinning tunes that perfect the Zen vibe. MB Restaurant (by James Beard Award-winning Miami chef Michelle Bernstein) and Siete are both top-notch dining experiences. When choosing your room, splurge on a suite—they feature freestanding circular Jacuzzi tubs and Aqua Lounge access, where you can enjoy a complimentary Continental breakfast, cocktails throughout the day, and hors d'oeuvres in the evening. August through November, guests can participate in the turtle release program.

Hotel Information

Address:

Blvd. Kukulcán, Km 12.5, Cancún, Quintana Roo, 77500, Mexico

Map It

Phone:

998-881–7600; 888-782–9722

Website: www.liveaqua.com

Hotel Details:

  • 325 rooms, 36 suites
  • Rate includes: All-inclusive

Published 08/21/2015

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Fodorite Reviews

Average Rating
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Nov 18, 2015

Excellent choice for wheelchair

Live Aqua is an elegant modern resort with a beautiful beach and pool, excellent food and service; anyone would have a lovely, relaxing vacation here. Since there is already a super-detailed review of this resort posted here (by fluffnfold), I’ll focus on accessibility issues. I’m a quadriplegic; I used my manual wheelchair, and I found Live Aqua Cancun to be a very good choice for me. The hotel itself has beautiful marble floors, perfect

for rolling, and I had no trouble at all getting around the hotel. Likewise, the paths to the pool and outdoor restaurants had mostly gentle grades and smooth concrete surfaces, and I could generally get around just fine, with only occasional help on a few steeper segments. All of the pool deck restaurants were accessible, except that the Italian restaurant, Varenna, had one step at the entry; every time we went there, staff or other patrons helped raise me into the restaurant, and lower me back out. The beach is generally not accessible, because it is down two flights of steps. Therefore, the beach grill, the Sea Corner, is not accessible. However, the servers at poolside offered to take orders and bring lunch to poolside. One of the managers told me that the hotel plans to build a ramp to the beach during 2015. During my week there, Valerie, one of the concierge managers, arranged to have four strong men carry me down to the beach in my sling (a Comfort Carrier). That was a highlight of my week! The hotel has only two wheelchair-accessible rooms, #1023 and #1026. We were told that #1026 had a roll-in shower, but we stayed in #1023, which did not have one. Instead, it has a tub with numerous grab bars and a hand-held shower. I travel with a folding commode chair that allows me to be pushed over the tub on rails; without it, I would have had no way to transfer into the tub. There is also no clamp above the tub to place the shower head, so a regular bather must sit in the tub and hold the shower, which is far from ideal. One problem is that the hotel says it cannot guarantee room assignments prior to arrival; obviously, this is a deal-breaker for someone like me who needs a wheelchair-accessible room. We solved this by booking through Berwick Travel, which also got us a great deal on flights and rates; in particular, Kelly Pinto there was very patient and became somewhat of an expert on wheelchair travel. Another problem was that even though we had asked to have our friends traveling with us stay in a room nearby, they were given a room in the other tower. That proved inconvenient, and the hotel took a few days to find a vacant room to which to move them. Eventually they were given a modest upgrade, and moved closer to us. By the way, pay no attention if you read a site saying that only one restaurant is open at lunch. Counting the delicious poolside grill, there were five dining options at lunch, ranging from quite good to terrific. In general, we thought resort dining maintained a consistently high level, although it was rarely exceptional. All in all, we would definitely recommend Live Aqua Cancun for a handicapped traveler, assuming that a wheelchair-accessible room could be reserved and that it met the traveler’s needs.

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  • Room

  • Décor

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Nov 18, 2015

Excellent choice for wheelchair

Live Aqua is an elegant modern resort with a beautiful beach and pool, excellent food and service; anyone would have a lovely, relaxing vacation here. Since there is already a super-detailed review of this resort posted here (by fluffnfold), I’ll focus on accessibility issues. I’m a quadriplegic; I used my manual wheelchair, and I found Live Aqua Cancun to be a very good choice for me. The hotel itself has beautiful marble floors, perfect

for rolling, and I had no trouble at all getting around the hotel. Likewise, the paths to the pool and outdoor restaurants had mostly gentle grades and smooth concrete surfaces, and I could generally get around just fine, with only occasional help on a few steeper segments. All of the pool deck restaurants were accessible, except that the Italian restaurant, Varenna, had one step at the entry; every time we went there, staff or other patrons helped raise me into the restaurant, and lower me back out. The beach is generally not accessible, because it is down two flights of steps. Therefore, the beach grill, the Sea Corner, is not accessible. However, the servers at poolside offered to take orders and bring lunch to poolside. One of the managers told me that the hotel plans to build a ramp to the beach during 2015. During my week there, Valerie, one of the concierge managers, arranged to have four strong men carry me down to the beach in my sling (a Comfort Carrier). That was a highlight of my week! The hotel has only two wheelchair-accessible rooms, #1023 and #1026. We were told that #1026 had a roll-in shower, but we stayed in #1023, which did not have one. Instead, it has a tub with numerous grab bars and a hand-held shower. I travel with a folding commode chair that allows me to be pushed over the tub on rails; without it, I would have had no way to transfer into the tub. There is also no clamp above the tub to place the shower head, so a regular bather must sit in the tub and hold the shower, which is far from ideal. One problem is that the hotel says it cannot guarantee room assignments prior to arrival; obviously, this is a deal-breaker for someone like me who needs a wheelchair-accessible room. We solved this by booking through Berwick Travel, which also got us a great deal on flights and rates; in particular, Kelly Pinto there was very patient and became somewhat of an expert on wheelchair travel. Another problem was that even though we had asked to have our friends traveling with us stay in a room nearby, they were given a room in the other tower. That proved inconvenient, and the hotel took a few days to find a vacant room to which to move them. Eventually they were given a modest upgrade, and moved closer to us. By the way, pay no attention if you read a site saying that only one restaurant is open at lunch. Counting the delicious poolside grill, there were five dining options at lunch, ranging from quite good to terrific. In general, we thought resort dining maintained a consistently high level, although it was rarely exceptional. All in all, we would definitely recommend Live Aqua Cancun for a handicapped traveler, assuming that a wheelchair-accessible room could be reserved and that it met the traveler’s needs.

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