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Cancun Hotels

Grand Oasis Cancún

  • Blvd. Kukulcán, Km 16.5 Map It
  • Zona Hotelera


  • Enormous pool area
  • Lively atmosphere


  • M$82 charge for room safe
  • Large grounds require fair amount of walking
  • Too boisterous for some
  • Staff lacks attention to detail and service

Updated 02/18/2015

Fodor's Review

Comprised of a main building (simply called "Pyramid") and two flanking ones, the Grand Oasis sits next door to sister property and Spring Break mecca the Oasis Cancún. Although not as rowdy, it still focuses on entertainment with four daily shows held in the atrium lobby and boxing matches in the hotel's arena. The pool—shared between the two hotels and one of the largest in Latin American—stretches more than a quarter of a mile. Rooms are brightly decorated with Mexican wrought-iron furnishings and balconies; those on the fifth and sixth floors are newly renovated. Pyramid's trapezoidal lobby is strikingly beautiful, with a crystal dome and vines that drape over the six-storied balcony.

Hotel Information


Blvd. Kukulcán, Km 16.5, Cancún, Quintana Roo, 77500, Mexico

Map It


888-774–0040; 998-881–7000

Hotel Details:

  • 765 rooms
  • Rate includes All-inclusive

Updated 02/18/2015

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Fodorite Reviews

Average Rating
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  • Décor

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May 22, 2013

Manager Threatened: Do you ever want to see your families again?

I will always associate the Oasis Hotels & Resorts with the threat “Do you ever want to see your families again?” Imagine going on vacation and returning to your room after a day at the pool to find a small crack in your door had grown to the point your door is now in splinters. Now imagine requesting a new room due to the broken door, being told that it was your fault it broke, that you owe $623 USD cash on the spot or you will go to jail,

and the manager’s response [manager for Oasis Cancun] to any rebuttal being “you are lying to me”. Now imagine another manager [also a manager for Oasis Cancun], accompanied by police officers, asking your party the questions “Do you have families? Do you ever want to see them again?” even after paying the $623 USD in cash, leaving your party with barely enough cash left to pay for a taxi to the airport. This happened to us. For the rest of our stay, the resort assigned security guards to follow us around and even forced us to sign a contract stating we would not disturb any other guests. This instilled the fear for the duration of our stay that if we were simply eating dinner and accidentally bumped into someone, who might subsequently drop a drink, we would be arrested on the spot. This incident essentially turned the resort into an ocean-front prison for the remaining duration our stay, causing us to count down the hours until our departure from our room. In addition to this horrific experience, the entire resort was falling apart, the pool was disgustingly dirty, and even the local bus drivers were more polite than the employees. I strongly recommend you avoid Oasis Hotels & Resorts like your life depends on it-because it does.

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