Hacienda Sisal

My wife and I (I was born and raised in Mexico though now I leave in the US) decided to try it given that it looks so nice from the outside. It was our last night in Cancun and we thought we would end the trip with a really nice dinner. We didn't know how wrong we were. The food was terrible (for Mexican standards). It was not Mexican food. It is the usual stuff you would find in the US sold as tex-mex or "Mexican". Who in their right mind would do such a thing? (Both open such a restaurant in Mexico or patronize such a restaurant in Mexico). Unfortunately they do cater to the inexperienced, naive, or plain ignorant tourist, and I wish I had noticed that as we walked in so that we could have walked out in that moment.

A few comments:
Sour cream : not used in Mexico (we use a cream which is never sour. They must import it given that in Mexico I have never seen anybody even selling sour cream)
Tortilla soup: what they served us was a vegetable chicken soup with a few tortilla crisps on top. Nothing even remotely resembling real Mexican Tortilla Soup.
Chile Verde: This dish and many others in their menu are just non existent in Mexico. Period.
The pork was over cooked, dry, and tough.
Desserts were not Mexican either.
The Margaritas are terrible. No self respecting restaurant in Mexico uses premixed drinks, and such a place should never do.

If you want excellent Mexican food go to La Destileria across the street. Real authentic Mexican food at a reasonable price. Also Los Almendros in downtown Cancun has excellent Yucatecan food (one of the most distinctive cuisines in Mexico). Or if you want an excellent and very economical sampling of Mexican food from all around Mexico try Atotonilco inside Mercado 28.

Please make this a good Mexican restaurant, not a bad tex-mex one. Your hotels are good why not make your restaurants also good. In the US this would be an ok restaurant, not in Mexico.

The words that come to my mind to describe this restaurant are: fake, sham, and deceitful.

We didn't eat in the room with the performance, but it was pretty loud nonetheless. The service left a lot to be desired (a forgotten soup order, coffee served after we had finished dessert, etc.) but the food was wonderful. We especially likes the guacamole (made at the table).