Hotel Le Bergerac Review

bad management

Posted by asenath from Canada on 3/19/08
I would give this hotel a good rating except that its mix in personnel is rather saddening. I would in a split second write a very positive review of Johnny (for instance) one of the persons at the reception during day time, he was truly wonderful, personable, attentive, smart and capable. The same wasn't true unfortunately of the "administradora" manager (or something of sorts) ALEJANDRA. In my opinion Johnny should be in the managerial position. The hotel itself was clean and cozy, the "Grande" rooms were very spacious (room 9 and room 6 were good), but I had to change rooms twice as they were renovating or something (two/out of four of the nights I was in room 28 which had an awful rancid smell and you didn't want to dry yourself with the towels). Beyond that my experience was unfortunate and truncated by a rather unusual event: I stayed at the hotel by myself Saturday and Sunday March 8 and 9, 2008. On Monday morning before 12 noon I went to the airport to pick up my boyfriend coming from Toronto, at my return to the hotel room about 2:30 pm I find that MY LAPTOP DISAPPEARED!!!!!!!!!!!!!!!! I really just wanted to enjoy my time with my boyfriend so I made a quick call to reception (no big argument) to let them know that the cables and mouse where on the table but NO LAPTOP. THE HOTELS APPROACH AND RESPONSE: 1) Reception asked the "mucama" (cleaning lady) and the "ama de llaves" (key lady) who both said they found the room with the door fully open and no computer. 2) the cleaning lady and key lady had two and half hours to notify reception of an open door and a table where a computer seemed to have disappeared from CLEANING LADY NEVER NOTIFIED RECEPTION <<<<<<<< 3) I am told THE MANAGER WILL CONTACT ME ASAP 4) It is already 8:30 pm ALEJANDRA (THE MANAGER) has not bother to at least apologize never mind contact me, she is on her dinner break and I MUST WAIT for her to return 5) I ask for the police to come and take my complaint (not because I thought the laptop would magically reappear, but just because I was surprised they didn't seem to care at all, also chances were the computer was still at the premises and they seemed to be "killing time") 6) I call the police who say they are on their way, I am sitting in the lobby waiting 7) ALEJANDRA calls the police back again and tells them that she does not see the point of them coming. I am back on the phone with the police officer who tells me I should go to the OJP or something office (where I can put the "demand") I am on vacation so of course I won't chose to go to no police office and line up for hours for a laptop I am sure I will never see again. 8) Except for Johnny and Robert (another nice service person at the hotel) NO ONE... SPECIALLY MANAGEMENT apologized to me for the situation, nor was I offered any complimentary NOTHING or discount, they simply didn't care. I didn't argue at all, on the contrary chose not to place a police demand against the hotel as I had no evidence it was hotel personnel who took the laptop, but the management response was absolutely outrageous.

Room: 3.0 Atmosphere: 4.0 Service: 2.0 Value: 3.0 RATING: 3.0