Westin Palace

After reading the reviews of various hotels in Madrid I was concerned that I would not be able to find anything suitable. After great deliberation between the Ritz and the Palace we choose the Palace and I feel that it was absolutely the right choice. To begin with I cannot understand what other reviewers are complaining about in terms of the service. The concierge was unbelievably helpful and the service at the bar and at breakfast was fantastic- overall the hotel gets a perfect score for service. With all that said the hotel is slightly tired- there was paint chipping on the doors in the bathroom along with a tear in the lamp shades in the entrance hall to our room. However, we were told that the hotel will be going through a renovation soon, so hopefully all of this will be rectified. I am very pick about hotels and I was so impressed with the service that I was able to look over the low points, and I can say that I will definitely be back!