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Westin Palace Review

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Westin Palace

Address: Plaza de las Cortés 7, Retiro, Madrid, 28014 | Map It
Phone: 91/360-8000
www.palacemadrid.com

Price range: $$$$
Location: Barrio de las Letras and Santa Ana

Write a review | Avg. member rating: 4.6/5

Fodor's Review:

Built in 1912, Madrid's most famous grand hotel is a belle epoque creation of Alfonso XIII and has hosted the likes of Salvador Dalí, Marlon Brando, Rita Hayworth, and Madonna. Guest rooms are high-tech and generally impeccable; banquet halls and lobbies have been beautified, and the facade has been restored. The Art Nouveau stained-glass dome over the lounge remains exquisitely original, and guest room windows are double-glazed against street noise. Suites are no less luxurious than the opulent public spaces, with Bang & Olufsen CD players, spacious bathrooms, and hot tubs. The hotel also houses the popular Asia Gallery restaurant. Pros: Grand hotel with tons of history, weekend brunch with opera performances. Cons: Fourth floor has not been renovated yet, standard rooms face a back street.

Hotel Details: 465 rooms, 45 suites
In-room: Internet, Wi-Fi.
In-hotel: 2 restaurants, bar, gym, Wi-Fi hotspot, parking (paid).
Credit Cards: AE, DC, MC, V

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Member Reviews and Ratings

Reviewed by csr29 from New York on 3/27/07
After reading the reviews of various hotels in Madrid I was concerned that I would not be able to find anything suitable. After great deliberation between the Ritz and the Palace we choose the Palace and I feel that it was absolutely the right choice. To begin with I cannot understand what other reviewers are complaining about in terms of the service. The concierge was unbelievably helpful and the service at the bar and at breakfast was fantastic- overall the hotel gets a perfect score for service. With all that said the hotel is slightly tired- there was paint chipping on the doors in the bathroom along with a tear in the lamp shades in the entrance hall to our room. However, we were told that the hotel will be going through a renovation soon, so hopefully all of this will be rectified. I am very pick about hotels and I was so impressed with the service that I was able to look over the low points, and I can say that I will definitely be back!