In a 19th-century building on the quieter edge of one of Madrid's main shopping areas, this hotel is both charming and convenient. Its rooms are modern and sophisticated, with hardwood floors and opaque glass closets. Some of the "double superiors" (slightly more expensive) have skylights in the bathrooms.
Nov 1, 2013
I stayed at Hotel Preciados from September 6~9, 2013. Considering its central location and a 4-star ranking, I did not expect to have any problems with accommodation. However, on September 8 when I returned to the hotel in the evening, I noticed that my nightdress was missing. It was fairly expensive sleepwear purchased in London earlier this year. As it was white, I assumed that it was just mistakenly taken with the bed sheets and that I would have
it returned the following morning. Well, it turned out that I was wrong. The hotel was not able to find it by the time of the check out, but I was assured that it would be sent to me as soon as it was found. As I did not hear from the hotel in the following week, I sent an e-mail of inquiry and I was told that the nightdress was not found, and that I should send a receipt for it in order to get reimbursed. When I informed the hotel manager that I did not have the receipt for the purchase that was made in February, my e-mail was just left unanswered. When I informed him in the following e-mail that I would share this experience on the travel websites, I was accused of "blackmailing the hotel". Here is the official hotel response: "I read you mail I can not believe that I’ m reading, it is blackmail, I already sent your mail in advance to all that company because they have to know all the information. It is very serious than accusing without proof, you told me that night dress disappeared and I have to believe you and I’d need the copy invoice to pay you and I don’t have anything". The fact that property went missing in a 4 -star hotel is highly unusual, that fact that it was never found is disappointing, but a complete denial of of the hotel's responsibility for it, combined with an insulting content and tone of the management's response are just appalling and violate all standards of professional business communication. Following this e-mail, I requested reimbursement for the lost property and an apology rom the hotel. Neither of the requests has been fulfilled. If you choose to stay at Preciados, please make sure that you lock away everything of value every time you leave your room just in case the "ghost" of Preciados is awake. Alternatively, have your "portfolio" ready with all the receipts for everything that you bring to the hotel. Or maybe just stay somewhere else where you and your property will be respected, safe and comfortable. Zorana, Tokyo