The rooms—designated S, M, L, XL—in this elegant hotel facing Rossio square are decorated in four styles: urban, tribu (a sort of 21st-century African), Zen, and pop art; all come equipped with an espresso machine and a Jacuzzi. Some have private terraces and views of Rossio and Rua Augusta, a pedestrianized street packed with shops and cafés; double-glazing keeps out the noise. The recently renovated bistro ($) features international as well as Portuguese cuisine, and there's a rooftop wine bar with a view.
Sep 8, 2014
This is one of the best hotel experiences I have had. Customer Service: The staff are warm and welcoming, and can’t do enough for you. For example: I booked a room, and did not notice that it was an interior room, that did not have an exterior window. Entirely MY fault. The room was beautiful, but I need light. I mentioned this at reception, not complaining, as I got the room I paid for, and was delighted with it. They moved me two days later
to a room with a view over the street, as soon as one became available, at no extra cost. This goes way above and beyond what is expected. In addition, they gave me free breakfast for my entire stay. I was shocked and delighted. The staff were always willing to help find me a restaurant, make recommendations, make bookings. Overall, they were just delightful. This hotel has perfected the concept of excellent customer service. The Rooms: I stayed in both an interior and exterior room. Both beautifully decorated, very clean, comfortable beds and pillows, which guaranteed a good night’s sleep. Great bathrooms, with L’Occitane products. LCD TV with at least five English channels offering movies and US crime dramas, Discovery Channel etc. The Breakfast: Served in a very lovely room overlooking the street. There is an excellent selection: eggs and bacon, cheeses and meats, pastries and breads, freshly baked delicious tarts (the Custard tarts are worth the experience, and they have a fresh savoury flan every morning). It is more a brunch than a breakfast. I think it costs 15 Euros, and worth every penny. The Location: The location could not be better, in the centre and within easy access of everything Lisbon has to offer. I would always want to stay in this area. Overall: I had a Five Star experience in every way. I highly recommend this hotel.