There's no reception area, but the intention is to make you feel at home—that is, if home were a restored 14th-century villa at the end of a cypress-studded winding drive. Staff, called "ambassadors," are always available while remaining invisible when you want them to be. The opulent library is a good place to unwind; so, too, is their state-of-the-art Devarana Spa. The sweeping main staircase is lit with candles at night to dramatic effect. Rooms are simply but elegantly
furnished, and many of them have views of the Duomo and the neatly laid out Renaissance garden below. The sophisticated restaurant offers Tuscan food with clever, creative twists.