Set majestically on a promontory overlooking the east side of Charlotte Amalie's harbor, Frenchman's Reef is a high-rise full-service superhotel; Morning Star is the even more upscale boutique property that's closer to the fine white-sand beach. Mahogany furniture, flat-screen televisions, and Wi-Fi connections are in all the rooms. Meals here include lavish buffets for breakfast and dinner. Live entertainment and dancing, scheduled activities for all ages, and an hourly boat that shuttles guests to town make having fun easy. Next door is Marriott's Frenchman's Cove time-share resort, which offers two- and three-bedroom units in seven multistory waterfront buildings clustered around a central pool, with a small market, restaurant, and fitness room.
Oct 7, 2009
This was one of the worst hotels I've ever been to. We had an all-inclusive package so everything was prepaid. When we got there we found out one major restaurant was closed for renovations and most of the others were missing half their menu every day. The air conditioning in the hotel broke one night and wasn't fixed until late the next morning. But the worst part was one night when we had raw sewage coming out of our pipes! When we called the front
desk to complain they said they couldn't do anything because we were prepaid. A front desk manager finally agreed to give us some credit back to my card, but it never came. When I called the hotel to check on the status of the credit, they said only that manager could do anything and she was off for a month and to call back later. I've called back about 20 times over the past month to speak with two managers, and am told to either call back later or don't have my messages returned. This was one of the worst hotel experiences I have ever had, and I would definitely NOT recommend it to anyone. Stay somewhere else unless you want a 90 degree room with yellow "water".
May 31, 2008
Frenchman's Cove is the new time-share part of the Marriott Resort Complex, and it oulldn't be nicer! We were lured to visit Frenchman's Cove with a package offer. All we had to do was listen to a short presentation before we left. We ended up staying for over two hours, as we had MANY questions! Frenchman's Cove is Beautiful. Sure, construction is not complete, but we feel confident that Marriott will maintain the construction schedule as promised.
The units are modern and up-to-date, and furnished as a fine home would be. The common areas are nicely landscaped, and will look even better when the plants grow to maturity. The exposed cliffs with the road overhead are a bit disconcerting, but the iguanas cavorting there are a distraction. The pool area is pretty (a swim up bar would be nice...) and is directly on the ocean. Others have commented about the beach. Marriott, PLEASE do not damage the reef there just to make a sandy beach for some people! It is actually quite a nice snorkling area, especially if you move towards the town. Lobsters and larger fish have taken up residence among the large rocks, and parts of the old sugar mill lie on the bottom of the sea. Yes, there are a few service kinks to be worked out. We have traveled to many Caribbean Islands, and prefer Condo accomodations to Hotels. We usually only find nice units like this with private owners (Grand Cayman, St. Martin.). We will positively return here. One Warning! Iguanas like to eat pink flowers. We used to have a pet iguana, but were not aware of that. As my daughter lounged on a chair in the sun, a huge iguana bit her pink-painted toe, then climbed onto her chair and tried to eat her green beach tote!
Dec 23, 2006
Our room overlooked the harbor and the view at night is stunning. Also enjoyed Havana Blue restaurant at Morningstar. Front desk staff is very helpful. Highly recommend.