This luxury resort has the "wow" factor, starting with the architecture and ending in your luxuriously appointed suite. What sets the Somerset apart is that it's more focused on your comfort and enjoyment than on attracting a celebrity clientele. A laid-back unpretentiousness means you don't have to dress up to go to the pool—an infinity-edge dipping zone at the end of a 138-foot reverse-current lap pool with underwater speakers. Spanish turquoise tiles make it a centerpiece that sparkles; at night it looks as if it's lighted by stars. From studios to five-bedroom suites and villas, all accommodations are equipped with such extras as a plasma TV, an Xbox, wine chillers, and all Viking appliances, including a washer and dryer for your convenience. The English Cottages are multistory town homes with 15-foot ceilings in the living rooms; the Stirling House residences all have ocean and pool views. The Estate Villas are the most stunning, with cathedral ceilings and private hot tubs outside
on the balconies. The red-tile roofs and oversize balconies complement the turquoise ocean beautifully, and the beachfront is one of the best sections of Grace Bay. The resort boasts complimentary kids' club activities; two excellent restaurants, the Pavillion and LunaSea; and a Teona Spa—their second location, with full spa services including a romantic couples' massage room.
Mar 24, 2014
Rarely do I write reviews, in fact never. All hotels have their issues (Mandarin Oriental in NYC requires an elevator change, Caesar Park in Ipanema should know the difference between a lemon and a lime,you get the picture) but they are minor enough to not warrant time out of my schedule to waste time writing a review pointing out the annoyances that occur on your trip. But, here I am, because this place doesn't have annoyances, it has you looking
for a new place the next time you visit. Need I say I would not come again to the Somerset. The Somerset has a great location and buildings with architecture that look great from the water, two things the staff can't screw up. However, as cited on tripadvisor and as experienced by this traveler, management changes has wreaked havoc on this place. BTW, I'm still staying here...two more nights to go. There are literally five or more five star full service resorts on this group of islands that you shouldn't settle for mediocrity. Especially when you're paying $1,700 per night. The staff treats you with contempt at all times. Ask for a menu at the pool? Get ready for a look of disgust coming your way. And you'll get no response except to walk away leaving you thinking, "is she coming back?" She does 10 minutes later. Ask for chocolate milk for your kids (supposed to be kid-friendly) and you get a look as if they have to walk to the store to get the syrup themselves. BTW, they did run out of chocolate syrup even though almost every family had kids with them. Think they picked up more the next day? Nope. Day 3...Get to the pool around 10:30 am. Get situated with chairs and towels (pool staff is very good) and ask for a menu and maybe a drink (with or without alcohol). Nope, the pool restaurant/ bar doesn't open until 11:30 am. Incidentally there are still people being served breakfast at a table not 10 feet away. Ok, fine, so 11:30 it is. It gets better...the chef and the bartender didn't show up on time. So no food or drinks of any kind until they show up. Now its noon, bartender has just shown up but the chef is not yet here. "We're hoping for 12:30pm." Seriously? Now we're leaving for another hotel to be able to eat because there is no place to eat lunch until 12:30 pm, "if" the chef shows up by then. BTW, we had breakfast at 8 am like normal people, just at another hotel. Oh, and the restaurant that just went through a major renovation to plan for the chef they poached from the Regent Palm (hotel next door) just fired the head chef on day 2 of our stay. His dishes were excellent and worth dining here for even if you were staying elsewhere. The chef's tasting of ceviche and miso mahi mahi were outstanding the night we arrived. Ate here four days later after he was fired and the result was not so good -- no specials tonight and many menu options not available - two fois gras dishes, maine lobster dish (in other words, the good stuff that took skill to prepare). When we asked about the new chef they said, "Yes, we're still open." Um, that's not what I asked. Will never stay here again. Would never recommend to anyone. Will be at the Grace Bay Club, Regent Palm, Hotel Gansevoort, or Parrot Cay next time. Unless I win Mega Millions and in that case at the Amanyara.