The Hilton was the most upscale hotel on the island before the arrival of the Hyatt Regency, and it still commands a loyal following. On the side of a hill overlooking the Queen's Park Savannah, it offers beautiful landscaping and breathtaking views of Port of Spain and the Gulf of Paria. Its unique construction means that the lobby is at the top of the hill and guests take an elevator down to the rooms, which are standard Hilton issue. Spa, golf, and wedding packages are available for vacationers. President Barack Obama and most of his delegation stayed here for the 2009 Summit of the Americas.
Mar 11, 2011
Possibly the worst customer service experience I have ever had. My friends and I were traveling to Trinidad - a foreign country that none of us had ever been in - so I selected the Hilton for our stay so that we would have a little bit of the comforts of home, would know what to expect, etc. We were very wrong. I booked my hotel a year in advance to guarantee both a good rate and my room. I booked 2 rooms, each with two double beds to accommodate
myself and my travel companions. When we arrived, we were given two rooms, each with one king bed it in. I had people who spent thousands of dollars to go on this trip SLEEPING ON THE FLOOR because the hotel was booked so they couldn't provide us with anything else. This would not have been so horrible had the hotel staff been the least bit apologetic or helpful. Instead, they charged us extra money for having more than 2 people in a king bed room -- it was THEIR mistake for having given us the room type different than what I ordered and then we were charged an additional $200 US for their screw up? Not to mention every time one of us needed some sort of service from the hotel, they would question our room situation and complain that we had too many people when once again, and we would have to explain the situation over and over again. They didn't document the mistake in the reservations system to note that we had an odd case for the week we were staying there. They even denied us extra blankets for those who had to sleep on the floor because they could "only give one room so many blankets" when - again- it was there screw up that we had to sleep on the floor to begin with. I am beyond angry with the Hilton and this whole situation. I will never recommend the Trinidad Hilton to anyone I know.