One of three Sandals resorts on St. Lucia, this is the second-largest and distinguishes itself with its own 9-hole golf course (for guests only). Like the others, it's for couples only and is all-inclusive. The resort covers 200 acres on a hillside overlooking the sea at La Toc on the southern shore of Castries Bay. Guest rooms are lavishly decorated with rich mahogany furniture and king-size four-poster beds. Many rooms have private plunge pools. The main pool, with its
waterfall and bridges, and a long crescent beach are focal points for socializing and enjoying water sports. Massages, scrubs, and wraps are available at the full-service spa for an additional charge. Six restaurants serve Asian, Continental, French, Mediterranean, Southwestern, or Caribbean cuisine. A dozen bars serve unlimited liquid refreshments. An hourly shuttle connects all three Sandals properties.
May 6, 2014
My husband and I were here on our honeymoon there and I cannot even begin to describe how unsatisfied we were. To begin with, we paid extra money for a "honeymoon hideaway" butler suite as it was portrayed that they were secluded and the big advantage was the chaise lounge chairs and plunge pool on our patio. We spent the extra money because we did not want to have to spend our honeymoon by the alarm clock to ensure we got to the pool in time to
get a chair (they will only hold your chairs for you until 10am, after that they give them away and good luck to you finding one). I was so excited to just be able to roll out of bed and lay in the sun on my own patio. Except the only thing we were hidden away from was the SUN! There was a path not even 15 feet from our patio with the doors to the next row of "honeymoon hideaways" so sitting on our patio enjoying private time was absolutely not possible. Because the patio was completely shaded, I could not lay in the sun out there and definitely could not use the pool as without the sun to warm it, it was like ice. We voiced our displeasure and they moved us to another room that had maybe 2 feet of sun so I could turn my chair up against the wall and get a little sun, still couldn't use the pool we paid extra money for though. There were dead bugs all over the counter in our bathroom which I figured out a day later was due to a vent with large slats that opened directly to the outside, no screen, no window, nothing. When others would walk past our room, their conversations came through so clearly we could have joined in. I found this especially mortifying as that would mean that they could also hear what was going on in our room. This was incredibly embarrassing to me. And you would think that for a company that focuses on romantic and special vacations for couples, that they would be more cautious of things like this and provide more privacy for their guests. The nightstand, a table and even the toilet all teetered and were uneven. I almost fell off the toilet at one point because it rocked so much. The gap under our door was more than an inch big...allowing lizards, bugs, frogs, whatever to join us in our room if they wanted. The fans had two speeds - barely turning and wind tunnel. Oh, and please don't forget the one night when we went to get into bed and found a two inch long blood stain on our sheets. We tried to call housekeeping to have them come change it but could not reach anyone so we put two towels down on top of each other to make sure we didn't touch it but I still could barely sleep I was so grossed out. These things all seem minor, however, when you are paying $7000-$8000 for a trip, you don't expect things like this. Honestly, I would complain about things like this at a $150 a night Holiday Inn or Marriott. And the massage on the beach...DON'T DO IT!!!! This was something I looked forward to the most so you can imagine my surprise when I was brought to an elevated gazebo right in front of a beach volleyball game and 30 feet from the biggest pool at the resort. No way to enjoy the massage between the noise of the game and bad Justin Beiber karaoke not to mention the constant fear that my sheet was going to fly off and expose me to all of Sandals. Definitely not romantic or relaxing. Bottom line, NOTHING about this resort was what it appeared online. Even our excursions were unlike what they were portrayed. Then to make matters worse, when I expressed my frustration after the trip, the response was that I could have two free nights at any resort to be used in 12 months but I also had to sign a contract that I would not write anything derogatory about Sandals anywhere. With as expensive as Sandals is, it would cost far more than it is worth for those two free nights. Not to mention, they ruined our HONEYMOON, a once in a lifetime trip, something we can't get back or redo and the fact that that was only worth 2 nights to them is insulting and speaks VOLUMES to how much they obviously do not care about their customers. I even mentioned that it would be impossible for us to use the nights in 12 months because I am returning to school in the fall and between my work schedule and my school schedule, we will not be able to travel until at least December 2015 and they did not even so much as OFFER to even extend the ridiculous offer they gave which was more like spitting on our feelings. After we got home, I wondered if it was just our bad luck, so many others had enjoyed their trips and I was open to giving sandals one more try but after the way we were treated by their "manager" and our experience so clearly belittled, I will never do business with them again for the sheer fact that I want to give my money and business to people who care about it and appreciate it.