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St. Lucia Hotels

Sandals Grande St. Lucian Spa & Beach Resort

  • Pigeon Island Causeway Map It
  • $$$$
  • Luxurious Retreat
  • Fodor's Choice

Pros

  • Excellent beach
  • Lots of activities
  • Free scuba for certified divers
  • Service with a smile
  • Airport shuttle

Cons

  • The really long ride to and from Hewanorra
  • Buffet meals are uninspired

Updated 02/28/2014

Fodor's Review

Couples love this place—particularly young honeymooners and those getting married here at the biggest and splashiest of the three Sandals resorts on St. Lucia; it's grand, and busy, busy, busy. In fact, several weddings take place each day. Perched on the narrow Pigeon Island Causeway at St. Lucia's northern tip, Sandals Grande offers panoramic views of Rodney Bay on one side and the Atlantic Ocean on the other. All rooms have the same decor and king-size beds; 24 lagoon-side

rooms have swim-up verandahs; 18 very private, eco-friendly Rondoval suites feature indoor-outdoor showers, Jacuzzis, full butler service, and private airport transfers. With six pools, a plethora of land and water sports, a full-service spa, a choice of eight restaurants, and constant entertainment, it's never dull. A complimentary shuttle connects all three Sandals properties.

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Hotel Information

Address:

Pigeon Island Causeway, Gros Islet, St. Lucia

Map It

Phone:

725-455–2000

Website: www.sandals.com

Hotel Details:

  • 272 rooms, 29 suites
  • All-inclusive

Updated 02/28/2014

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Fodorite Reviews

Average Rating
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Jun 11, 2013

Worst Experience, will never go to Sandals again!

This is a letter i wrote about our experience to this resort: We have recently returned from our trip to the Sandals Grande Resort in St. Lucia and to be completely honest, we were very unhappy with our experience. I will start out by saying that there are a few positive notes. The check-in was very easy and the resort was very pretty. Since this was my first international travelling experience the resort fit the look I was hoping for. The food

was great and the servers for the restaurants were also very good and always happy. The entertainment crew was always upbeat and excited to get the night going. We received plenty of responses that I felt were not deserved on our entry to the resort. After check-in we were taken to our room to settle in. I was expecting a honeymoon package experience that was promised, by Confirmation online (which I filled out multiple times to insure that it happened before we arrived), and it was set-up just like a normal room. So after we left the room we decided to go to the dinner reservation desk to set-up a reservation for this week’s dinners. Every time we asked a question, whether it was about where a certain restaurant was or what times were available, all we received was a impolite response. Almost as if we were wasting their time. After we finished there we went to the Excursion desk to talk with them and they gave us the same quick rude responses. We didn't know anything about these two locations or what was offered, yet the employees there must have assumed we knew more than they did. The very next day I requested the front desk to go ahead and prepare the room again for the Honeymoon package, but they seemed to give me issues also for the request. I didn't see it to be an unreasonable request since we filled out the check-in paperwork as we were on our honeymoon. They once again did not do anything to our room and by this point in time, my wife knows all about the surprise that I was trying to do for her. So I went back another 2 more times (total of 4 now) times to request this, with her there, and we still never received this during our visit. Just for reference, we booked the Honeymoon Grand Deluxe room, so I didn't believe it was an unreasonable request for the package. Another note about the Honeymoon Package is that every week the resort does something for Honeymooner’s that are there that week. We had to invite ourselves to the event because we were not informed about it. It wasn't just us that had to do that, it happened to a lot of our friends at the resort. Unfortunately we did book an excursion through Sandals, the Super Snorkel. We were originally going to do all excursions through Sandals, but because of the rude desk, we actually went out to the beach and did them through the local services. They were more pleasant to deal with and they provide a trip experience that they had told us. The travel was a little longer than planned, but the experience was what we really remember. The Super Snorkel was a waste of our time and money. The boat didn't leave on time, it was 1 hour past what they told us. The reason it was late was because the Snorkel instructor took another boat out to the Free snorkeling at 2. That should have never happened and the people running the excursion should have known not to do that or to have scheduled the Free Snorkeling for a different time. We were supposed to leave at 2 for our trip, that we paid money for. Not only did we leave later than what we were told, but we arrived back to the dock 45 minutes before what we were supposed to. As a side note, the super snorkel route should be the Free Snorkeling trip because of the lack of things there were to see on the free one. In all reality, I can’t wait to go back to the Caribbean’s, we thought it was beautiful! The only thing you can be certain of is you will never see us step on a Sandals resort again. For the amount of money that we paid to be there on our honeymoon and never see recognition of that event from the staff or just having a pleasant staff in general is unacceptable. I can guarantee that it wasn't just us at this resort that felt this way, we heard plenty of other couples experiencing the same issues. I will be telling all of my friends and family about this experience because I think it was unacceptable and to not spend a penny here.

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Apr 28, 2011

Sandals Grande St. Lucian Spa & Beach Resort Review

We went to Sandals St. Lucia Grande for our honeymoon and couldn't have been happier with everything! Like most people, we spent hours researching our options and reading reviews. We tortured our travel agent with questions and doubts until finally, we decided on this resort. We are so thankful that we did! Reading all of the negative reviews can be very confusing but it's all about the expectations you have, what kind of person you are and what you're

looking for in a vacation or honeymoon. We live in Los Angeles (but are both from New York) so we are admittedly spoiled when it comes to food, drinks, travel and entertainment. Our idea of a great honeymoon was something where we could relax, eat and drink. We didn't want to deal with more planning, more budgeting, and more itineraries! This was our first all-inclusive experience, although we have been on one cruise (and hated it). Our expectations were semi-low..... we sort of expected a "cruise on land" vibe, low quality food and cheesy "Sandals" logos everywhere. We were also terrified that we would be the oldest couple there (we are in our mid-30's) or that we'd be amidst a sea of "honeymooners-gone-wild." None of these things were the case! There are all kinds of couples, of all ages there. Most people are there on their honeymoon, so if you're looking to be treated like you're something special just because you're wearing a "sexy little bride" t-shirt then yes, you will be disappointed. Your experience here is really what you make of it. If you want to meet other couples and make new friends, there are plenty of opportunities and friendly people at the bars and the beach who you will meet and talk to. If you want to be alone and focus only on your husband/wife then you can do that, too and that's what we mostly chose to do. There's always an empty hammock, a quiet spot by the pool or a walk on the beach. Getting a cabana one day was our favorite thing we did. "No Pressure, No Problem" was my favorite drink (we made it a point to try all of them and they are all delicious!) The food was all wonderful. We did not go to the other resorts and other than one dinner at Toscanini's, we were happy eating dinner every night at Bayside (breakfast buffet at Bayside and breakfast at Toscanini's are both great!) Our room was lovely. We had a wonderful couples massage at the spa - worth every penny. And thanks to some great advice, we took the Jeep Safari excursion. We truly enjoyed the "Soufriere Jeep Discovery & Waterfall Revelation” tour with our guide Nilan. The volcano, waterfall, banana plantation and fishing village were all beautiful, but it was really the star personality of Nilan that made the experience extra special. He was fun, genuine and funny - giving us a fantastic insight into the island and its true culture. We recommend taking advantage of the natural mud bath near the volcano, but be warned that the sulfur smell and stains from the mud are hard to get out of your bathing suit (so don’t wear your best suit or your jewelry). If you're looking for a no-brainer, relaxing honeymoon/vacation and you enjoy eating and drinking then this is the PERFECT place for you! If you don't drink or like to eat (let's face it, that's what you're paying for) or if you are a hard-to-please complainer who thinks the world owes you something because you are on your honeymoon, then..... good luck to your new spouse! We will definitely be looking into other Sandals for future romantic, relaxing vacations!

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By Glen

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Oct 28, 2004

Fun all the way around...

We just returned from our honeymoon at the Sandals Grande, and we couldn't have been happier with our stay! The servers were upbeat and courteous, the food was good, and the opportunities were almost endless. We took advantage of the SCUBA package, which is offered at no charge for certified divers, and we took three trips with the fun watersports staff. The diving was some of the most beautiful I've ever seen. We were upgraded at no charge upon

our arrival to an oceanview room with a beautiful balcony view of the surf. The only thing we would do differently is FLY INTO CASTRIES!! The flight into Vieux Fort requires a death-defying minibus ride for almost two hours to the north end of the island!! No traffic lights, speed limits, or passing lanes on these winding mountain roads is the last thing you want to endure after you arrive at the island. This was a minor detail, and certainly didn't stain our incredible vacation. Be sure to take advantage of the Catamaran to the Pitons and the horseback riding on the beach!!

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By Sharon

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Nov 22, 2003

A Grand Experience

From the moment we entered the Grandes open-air lobby until we boarded the airport shuttle, we were on a secluded peninsula with not only fantastic and spectacular views but also smiling resort staff providing us with flawless hospitality and amenities that exceeded our expectations in both quality & quantity.

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