This big, bustling beachfront resort offers something for everyone from families to conventioneers, golfers to gamblers. It's overscaled for tiny St. Kitts and somewhat lacking in West Indian charm and flair, though at least dining outlets have started incorporating more local ingredients and recipes. Maintenance and staff are diligent, but service is inconsistent and often impersonal. Note that breakfast rush hour can mean long waits. The property is so vast that only Blocks 600–800 and 1300–1500 can claim true beachfront status; ocean-view rooms often show only a speck of blue. However the resort rarely feels crowded. Perfect entry-level Caribbean, right down to the giant mermaid statue and faux priate galleon, the Marriott scores points for its soothing Emerald Mist Spa, as well as the cosmopolitan lounge (Keys), piano bar (Blue Martini), and beach bar (Bohemia). The casino is decent, with a new trendy Sky Lounge, and there's a fine golf course. Huge suites and the many packages represent good value during the off-season.
Sep 3, 2011
Customer Support 1-800-535-4028 Reference Number ABRL-8KVN4W The above number is in regards to an incident that occurred on August 18, 2011 at the Marriott Hotel on the island of St. Kitts. My name is Ryan C. and as part of the group involved I feel I must share this experience with anyone considering visiting this hotel and island. As of the date of this post, I have made several calls and had conversations with customer support supervisors
for Marriott Hotel services in the U.S. Who have all assured me that the situation would be dealt with and a prompt response would be received either via email or a phone call. Neither has occurred and I must express my anger, frustration, and disappointment with Marriott here. Around 6:30 pm on the date in question, a group of myself and about nine other friends were heading back to our hotel rooms when a vendor who had been selling cheap jewelry near the pool area confronted us in the lobby of the hotel. She accused one of our friends of stealing a ring from her table of wares and demanded that we pay for the ring. Several people of our group reported that our friend in question had put the ring back prior to leaving for her room and that she was mistaken. I asked the woman if we could help her look for the ring and she refused the help insisting that we pay for the ring our friend took. I told her we did not take the ring and would not pay for the item. Our group offered to give a police statement if she requested, but at this point the vendor became extremely agitated and began yelling in the lobby that all of us were thieves and were tricking her. All of this happened in front of Marriott security and staff, so we requested their assistance. They responded that it was not their responsibility to look after this situation. As such, we all departed to our rooms to reconvene later for drinks. About 45 minutes later as I stepped out of the shower I got a call from two of the females in our group, initials D.H. And E.B., saying that the police were outside their rooms and taking them into custody over the ring. As soon as I got dressed I went to the lobby and talked to the receptionist, who reported that the crazy screaming woman had called the police and convinced them to detain our friends who were now at the police station. A group of us walked to the police station offering to help clear the air, but at the police office we were told that our presence constituted trespassing and if we did not leave we would be arrested. I called the police station and asked if we could just pay for the $10 ring. They told me that paying for the ring would constitute guilt and they would make an arrest. I replied in that case several of us were waiting outside on the street willing to give statements of what happened. The police said they were not interested in what we saw and were questioning the two ladies. Frustrated with the events, I instructed several people to wait outside the police station while I went back to the hotel to seek help. But again at the lobby desk I was told that Marriott staff would not help us. So I demanded to speak with a supervisor. After a lengthy wait the front desk told us the supervisor was too busy and that the police were handling the manner. I told the front desk staff that I would be making a formal complaint to Marriott headquarters the next day about their lack of service and assistance. I returned to the area in front of the police office and waited with friends using a cell phone to call and try to find a lawyer. None picked up and all went to voice mail. So all of us were stuck waiting for the police to come up with a verdict. Three hours later, it was somehow decided that the officers would search the hotel rooms. They went through all the luggage and belongings of our friends and turned the rooms inside out. All the jewelry that was found was compared to the description of the missing ring. The ring was not in any of the hotel rooms. Finally after 11:30pm the police finally released D.H. And E.B. In short, the Marriott hotel was of no help to us in our time of need. I want everyone reading this to know that this hotel does not have your best interest in mind. They will not look out for you in case of an emergency or extreme situation. As such I deem that the Marriott of St. Kitts is not a safe environment and accordingly you should not plan a vacation at this location. My calls to customer support have all seemingly fallen on deaf ears as all I have asked from them is to bar that crazy vendor lady from working and selling on their property. But this simple request has proven to be beyond the capability of even the Marriott customer support staff of the United States. Until this issue is resolved I am in firm stance that I will never spend another dime at a Marriott facility anywhere and I will never visit the island of St. Kitts again. I hope that anyone traveling here does not experience anything like this in the future, but the lack of cooperation by the staff there and the customer support leaves me with no confidence in the Marriott brand and I feel that others should be made aware so they can make an educated decision about where they choose to vacation and who they choose to stay with. Thank you for listening. Wishing you and yours all the best on your next vacation, Ryan C.