Popular with locals, the casino at the Condado Plaza is probably worth a visit only if you're staying in the hotel or if you're looking for one open 24 hours a day. It's just not as interesting as other options in the city.
999 Av. Ashford, San Juan, 00907, Puerto Rico
Jul 12, 2013
THIEVES!!!!!!! DANGER!!!!! Me and my husband decided to take a vacation, and our friends from puerto rico recommended the Condado Area since it is what you could call High Class Puerto Rico... The service provided by the staff is very poor, which doesn't affect me as long as the hotel is clean and safe. But the first night out my ENGAGEMENT RING and WEDDING RING were taken out of my make up bag, which was INSIDE my suitcase. As soon as we were
back I noticed it. And after looking everywhere in the room we decided to go inform the manager of the hotel... and he did NOTHING! he said it was my responsibility... He said he didn't care and that I had to take care of this. After a long night... NOTHING WAS DONE. Not even checking which staff members had entered the room... It's been almost one month and NO-ONE has contacted me. So if you stay at this hotel. Bring LOCKS and lock everything up if you are going out. because these are thieves and the customer service is horrible... So a hotel supposedly located in a high class area.. in which you wouldn't even have to worry about safety...in which people pay higher just for the status and the name... Well there... PEOPLE STEAL and NOTHING is DONE about it. Good luck.... I WOULDN'T RECOMMEND THIS HOTEL TO ANYONE.