Hotel El Convento

The hotel and environs are charming. Hotel has a wonderful wine and cheese reception every evening and the staff is very pleasant and accomodating. However, during our four night stay here we had the room cleaned once during the daytime service, and that was after calling on several occasions. Evening turndown was done every evening except our last so don't expect great maidservice. That being said, the hotel has much more character than the other hotels in the San Juan metropolitan area (although the La Concha in the Condado district, which I understand is under the same ownership is fabulous, although with much different flavor and feel). I would probably give this hotel another chance simply because of it's location and charm, but for the cost of the accomodations, the service needs great improvement.