El Yunque and the Northeast Hotels

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Gran Meliá Puerto Rico

At a Glance

    Pros

  • beautiful setting
  • lovely pool area
  • short walk to the beach

    Cons

  • parking spots are scarce
  • facade is blank and uninviting

Fodorite Reviews

Average Rating:  

Gran Meliá Puerto Rico Review

This massive resort, on an enviable stretch of pristine coastline, has an open-air lobby with elegant floral displays that resemble a Japanese garden, and the swimming pool's columns call to mind ancient Greece. Although the mishmash of styles doesn't quite come together in a coherent way, the resort does a decent job of being all things to all people. The oversize suites, many of which have hot tubs, are spread among two-story bungalows, while the larger suites add features such as an adults-only pool and private check-in. For diversion, the huge Yhi Spa offers a menu of rain-forest-inspired treatments, while a small casino begs for a round of blackjack or roulette come evening.

    Hotel Details

  • 544 suites, 6 villas
  • Rate includes some meals, no meals.
  • Credit cards accepted.
Updated: 03-28-2014

Fodorite Reviews

Average Rating:  
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    Lacks Services

    Just returned from the resort and Fodor's needs to change it's write up because it is no longer an all inclusive resort. We knew this before we went, but we were there for a business meeting. The physical structure and atmosphere is beautiful and the staff is very friendly and eager to please. The problem is the resort is 45 min from San Juan, very secluded and the resort lacks the services (mainly food) to accomodate the guests. There is a main cafe where you will get your continental breakfast for $22.00 and then a gourmet italian and an asian restaurant. There is no where to even get a cup of coffee or soda during the day, unless you want to get it through room service, which is very expensive. If you want to leave the property then you must go through the company who has the exclusive contract for transportation and activities. They charge $80.00, one way, to take you to San Juan. You cannot even get a ride, or a cab to leave the property to go to a fast food restaurant since you must use this company. We were fine since we rented a car and so we travelled to San Juan to sight see 2 days. We met people who were going to be there for a week and they were already complaining on day 2 of the lack of food choices, pricing etc. The only way the resort will make it is to change these issues because this was the topic of conversation by all guests at the pool

    by Asshan, 9/25/08
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    Gran Meliá Puerto Rico Review

    We stayed at the Melia this past week (7/2-5). The description from the Fodors book needs to be updated. The resort's "pristine" coastline is shallow "bay" type water that is filled with plant life except for a small area that was dredged! No one was in the water! Our Red Level room was very nice, along with the Red Level private pool, but the Red Level service was not up to par. The resort's main areas are beautiful and very well kept. The Italian and Puerto Rican restaurants were great. The main pool area needed a little maintenance. The location is convenient to El Yuque and Fajardo, with some local restaurants and an outlet mall with a movie theater nearby. I wouldn't recommend this resort if you plan on a beach vacation, but it is a good location for day trips.

    by MaryJo66, 7/15/12
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    pick another resort!

    Very disappointed in this hotel and the service, especially. I brought my daughter there for her sweet 16 birthday. We had to pay for a shuttle to drive us to and from the hotel/airport ($125) because there was no complimentary shuttle for the hotel. Thought about renting a car, but the hotel charged $16 per day just for parking it, and spaces were scarce! Everywhere you go from the hotel costs a minimum of $35 one way on the taxi/shuttle service. Almost the entire hotel was outside, accept for the 4 restaurants (Nami, Pasion, Cafe Soleil and Tempo). Out of the 5 days we were there, we were only able to eat breakfast at the buffet twice because the line was an hour long wait! Rediculous! The employees just didn't seem interested in helping nor answering the phones. It was as if we were bothering them! The room was pretty, and fairly large, but the second you opened the door and walked into the room, all you could smell was mildew. It was disgusting. Nothing seemed to be open in that hotel, including the casino or the main outdoor bar w/fireplace, and was never advertised that they were closed. The hotel didn't even have all their outdoor lighting on due to the economy being bad, according to employees. Everything was extremely expensive. I would never had taken my daughter there if I had known all of this. I hope it helps others to choose another hotel if they decide to goto Puerto Rico. And, by the way, my daughter and I ordered Pina Coladas (one with alcohol and 1 without). They were still the same price! $8.50 each! And, don't bother trying to get 2 towels unless you have 2 towel cards. God forbid the towel lady should write down "2 towels for romm 1602". Instead, you have to walk the 1/2 mile back to your room to get the other card or you won't get the extra towel! Oh, and I forgot, you have to call their golf cart shuttle to pick you up where ever you go in that hotel because everything is a minimum of 1/8 mile away from everything else! And, it takes quite a while to get a shuttle, so good luck! NEVER AGAIN!!!!!

    by fcpdcop3423, 11/22/12
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    Big deception weekend at EL Grand Melia , Rio Grande

    One hour waiting for two rooms after check-in sharp at 3:00 PM and the minimum information from the front desk personnel about the status of the rooms and “Resort” amenities. That was the beginning of my family experience at El Gran Melia Rio Grande Puerto Rico. Smelly rooms and air conditioners that never work properly (the cable TV did not work neither) was the second part of my experience but the worst part was the unprofessional employee without good manners asking when we leaving so they can start cleaning the room and that were at 10:00 AM two hours before regular check-out, they never made my family feel welcome. The pool was a disaster at 8:20 AM trash everywhere beer cans, cigarette and food around. My daughter hurt her knees with the expose cement in the bottom of the pool surface, clearly lack of maintenance. The best part was left behind the worst weekend ever.

    by carmen00926, 6/2/13

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