shoddy treatment - not worthy of the "Paradore" distinction

Posted by Eloise from Colchester, VT on 1/18/06

We made reservations here in November for a total of 4 nights in January. We arrived on the appointed check-in date at 4:30 in the afternoon, the place was apparently hosting a local mayors' convention, and had no interest in a couple of strangers. The young woman at the reception desk was very short with us -"what do YOU want?" When we said we had reservations, without even checking, she flatly responded, "not for tonight you don't." We asked her to check and reluctantly she did so and declared that we could check in two days later but there was no reservation for the first two nights - and made it clear that she could care less about the fact that we were, with darkness rapidly approaching, miles from any place where we could get lodging. This was particularly striking when compared to our experience in half a dozen stays at other paradores around Puerto Rico. Typically the people are sensational, and whether it's rustic or resort level, the paradores are generally great. That made the shoddy behavior here even more striking in contrast.