We booked 2 weeks at the Starfish over Christmas.....mistake.... BIG mistake! The place is poorly run, run down and grossly over rated and over priced!
Initial check-in was fairly painless as there were relatively few guests who arrived at the same time we did.
We had paid extra for a cottage, and thank God we did as some of the horror stories we heard about the rooms in the main hotel building were awful.
The room was OK but I reckon the maids only worked part time. We had to ask for the complimentary mini-bar to be stocked - it was stocked once during our time there (3 small bottles of water and 5 small bottles of sickly Jamaican pop between 4 people for a 2 week stay). There was no hot water, the power kept tripping out, the key-cards wouldn't work, and the kid's bunk bed was on the brink of collapsing each time one of them turned over in the night!
The hotel shop was small and rip-off prices....I bought some decongestant tablets (2 for $2!) - they had an expiry date on the packets of March 2008! The staff were ignorant....plus they never had any change so we ended up walking away with them owing US money each time!
The food in the buffet was decidedly average and often cold. ...you could get a table but obtaining cuttlery, glasses, cups etc to enable you to indulge in a meal was like pulling teeth, waving $$ bills to encourage the waiting staff to actually wait on the table worked, but only sometimes. They were poorly trained, painfully slow and sometimes downright rude. One night we asked 3 different people for a glass of wine......it eventually arrived as we were getting up to leave the table! The choice of food for children was also very poor......my son lived for much of the fortnight on French Fries and bread. He'd have eaten bananas had there been any!
Considering we were in the tropics, the fruit selection on offer was very poor......melon, or perhaps melon, if you were really lucky, melon and pineapple.....oh, and once we actually saw bananas but they disappeared so quickly that you'd have thought there was a shortage (there clearly was here!).
There was nothing for the kids to do at night apart from the games arcade, they charge for everything......machines, pool tables, air hockey, etc. My children actually had money taken from them by a bunch of other kids. There should have been a member of staff in the arcade area but she kept disappearing.
The entertainment was painfully loud and there was no escape from it.
The pool nearest the beach was filthy. The water was almost yellow and you couldn't see the bottom. It was littered with plastic cups, straws, cigarette buts, scum, and heavens knows what else. The filtration system had broken down but they insisted on keeping it open for use despite the fact that there were 3 other pools which were actually quite clean.
The main beach was littered with rubbish and broken glass. They cleaned it occasionally but not nearly enough..... using plastic grass rakes and a trolley. The beach nearest the childrens play area was a health hazard and stank...I have photos, wish I could add them here.....it was scattered with rotting seaweed, all manner of litter and bits of wood with rusty nails sticking out - a British hotel would be shut down for less!
I couldn't believe how stupid and irresponsible the watersports guys were on their jet-skis....cutting in close to the bathers and doing tricks next to where people were paddling kyacks! They are an accident waiting to happen!
All in all, this is a facility which is in dire need of a management shake-up and long overdue for a refurb. How the travel companies can rate it as a 3-4* property is beyond me - its 2* at most!
Jamaica has better resorts to offer.....stay away from this one!
From the moment we arrived at Breezes Trelawny, we felt welcomed by those who took our bags and offered us drinks. Check in was literally a breeze, and we were quickly in our rooms. The rooms were fine; they had all the amenities needed and were very clean.
After we settled, we descended down the stairs and were treated like royalty by all the employees. The people were the difference between an okay hotel and an amazing one.
People who have complained about the staff, where probably like the ones we saw yelling and demanding the DJ to change the music or pitching fits in the lobby because they didn't like something minor. Or those who murmured words of complaint because the room hair dryer took forever to dry their hair, and they had to get to dinner. People can be ridiculous with their expectations and for the value, we don't see how people can find things to gripe about. For our family, anything that arose, the staff immediately responded and took care of the situation. Of course, our family treated them with respect and gratitude.
We had two rooms on opposite sides, as we requested. And were given ocean view rooms, even though we paid for mountain view. The rooms were a good size, especially considering you don't go to Jamaica to hang out in the room.
The food was great. The buffet offered a large variety of food, with a tasty sampling of authentic cuisine. We like Jamaican food and thought they did a great job providing such a vast spread that also tasted really good. The staff was on point, even remembering all the members of our party as soon as we walked in. We loved Sasha Gay, Tamara, Stephny. Sophia made an awesome omelette every morning.
The two specialty restaurants, Casablanca and Munasan, were good. Casablanca, the Italian/French restaurant provided a nice, comfortable atmosphere, with excellent cuisine. The maître d’ and the wait staff were wonderful! The snapper was the most delicious of all the items we ordered. Munasan, the Japanese steakhouse, was pretty good, but really hot. My daughter did not enjoy it, and I ended up taking her to the buffet to eat afterwards.
The bar drinks were good. We did not find that the alcohol was watered down. And if it was, its ALL YOU CAN DRINK! How can you complain about that? The bartenders, Alister, Yvonne, Germaine, Wilfred and all the others always took care of us and remembered from our first drink, what we liked to order.
The lifeguards were awesome and even rescued a little boy while we were there. Ricardo was the absolute BEST!!
There was quality entertainment offered EVERY night. There were extraordinary and well known groups that performed. Throughout the day, the entertainment department filled the time with fun games and competitions, all with an age appropriate prize. Kenisha was our absolute favorite with her bubbly personality and crazy dance moves! They even offer a club for those who want to dance and continue hanging out, after the shows are over.
The beach is BEAUTIFUL! And they even have a small island right off shore. The pools were large and accommodated a vast array of guests. There were two waterslides, pool tables, a swim up bar, a volleyball net, tables and chairs and lounge chairs in the water.
We toured the countryside, with our FABULOUS driver, Harry. If you want someone you can trust to take you around for a reasonable price, look for Harry. He's usually sitting out in front of the hotel in his White Toyota Corolla. He's the BEST!!! He stayed with us the whole time, even when we went to an Independence Day celebration and then a club.