Breezes Montego Bay Review

Group of 26-ALL DISAPPOINTED

Posted by smchevalier24 from Florida on 1/3/08
Ok, so my brother and his fiance planned a wonderful wedding on the beach with Breezes Montego Bay and the Breezes was nothing like it is described. There were 26 of us all together and out of the 13 rooms, three couples stayed in their originally assigned room and luckily one of them was the bride and groom. We stayed in our original room also only because my husband didn't want to make a fuss. We paid for a Ocean View Suite and we were on the ground floor with only a view of trees and the pool (room 226). I was greatly disappointed. Most people changed rooms because they were not happy with the room for numerous reasons but some guests were moved because they did not have a room available that they had paid for and made them take a lesser valued room for the first night and then move into another room. That was not the only problem we ran into. Many people had toruble with the remotes to their tvs and air conditioners and it took forever to get some help with them. Some people asked for alarm clocks for the rooms and they did not receive them until the third time they asked. My room did not have an alarm clock either. The desk never knew what was going on. One employee would tell you one thing and the next would tell you something else. Both of the air conditioners in the bride and groom's room leaked and they had to put their ice bucket under them to catch the water. They try to nickel and dime you anyway they can even though it is supposed to be all-inclusive. They try to tell you that you didn't return your beach towel and charge you $15 for it, they tell you that you can get room credit if you have the receipt for your passport (they advertise that they will reimburse you for your passport) but then they tell you you can't use the credit in the so-called "spa" (which I will get to next), the store in the hotel, or the internet so there is nothing you can use it on and you lose it. My mother had to fight them over that. The hotel advertises in the book in your room that they have massages at their "spa" which they use special spa products with minerals and all that but they used Johnson's baby oil instead. They claim to have a spa but it is not a spa at all. They have a small , short ceiling room which is split by a wall that doesn't even go all the way to the ceiling. On one side is the "massage" area and the other is the beauty salon. While you are getting a massage, you hear hair dryers going and chattering in the salon along with the weights clinking together in the weight room and pool balls clinking together on the pool table. They should not advertise having a spa at all! Almost all of the staff was unwilling to help you with anything and if you do not book your trips outside of the resort with their travel person, they will not let the guide who is picking you up on the property to pick you up and they will confront and yell at the guide that you hire when they pick you up outside the property. They take a huge cut when you do book through the hotel so you are paying an outrageous price. We booked a guide named Eddie to take 24 of us to Ocho Rios and to Dunn River Falls and where ever we wanted along the way. We each paid $15 plus another $15 to get into the falls (not all of us went in to the falls). If we would have booked through the hotel, we would have had to go where their tour took us and on their schedule and pay something like $55 a person or something like that. The pictures of the resort are deceiving as well. One picture shows a view from above and from the water. It shows no trees but there are trees and a wall that line the resort and make it so you can not see the ocean from any room below the fourth floor. In other words, if you book an ocean view room, make sure that when you check in, you are on levels 4 or 5. There were two staff members that I do have to give my props to however, O'neil and Leon at the pool bar were wonderful at keeping us happy and drunk. If it weren't for them, I would have nothing good to say about the resort. O'neil and Leon deserve a raise! The drink that O'neil makes is called a Zuma zuma and is excellant. Unfortunately he is the only one that made it when we were there. All in all, I would NOT EVER return to any SuperClubs resorts and especially the Breezes Montego Bay. I will also be telling everyone I know about this poor experience. It was not only my opinion but another 25 other people's opinions as well.

Room: 1.0 Atmosphere: 1.0 Service: 1.0 Value: 1.0 RATING: 1.0