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Punta Cana Hotels

Dreams Punta Cana Resort & Spa

  • Casual Chic

Pros

  • All-around camaraderie
  • Nightly entertainment is a cut above
  • Lovely guest rooms, most have been redecorated with new color schemes of magenta or aqua, and all were freshly painted

Cons

  • Some rooms still need updating as do some of older public spaces
  • Complaints are few, with some citing mediocre food, others insufficient outdoor furniture
  • Expensive Wi-Fi (Club level it's free)
  • Resort runs at high occupancy

Updated 03/12/2014

Fodor's Review

This fun resort in a remote, pastoral setting is super for families, young couples, wedding entourages, ladies getaways, and, yes, even singles. Recently massive improvements in appearance and all areas of service, have guests gushing praise. Five à la carte restaurants (no reservations needed) plus a good buffet, 10 bars (premium liquor in lobby and Club bars), and a dine-around program at other nearby resorts in the brand are welcome. Guests spend hours bopping around

on floats on the winding, “lazy river” pool, breaking to jump up to aqua aerobics and then rewarding themselves with a frosty piña colada at the adjacent beach bar. A deluxe swim-out room is really the high life. The Explorers Club for kids has activities that include sand-castle building, rock climbing, and camping out in tents; another club is reserved for teens. You'll find tranquility in the lavish spa complex and high-energy at its fitness center. The adults-only, totally enhanced, Preferred Club is worth the upgrade. For quiet sake, no children are booked into second-floor rooms.

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Hotel Information

Address:

Playa Uvero Alto, Km 269.5, Uvero Alto, Dominican Republic

Phone:

809-682–0404;

Hotel Details:

  • Credit cards accepted
  • 620 rooms
  • All-inclusive

Updated 03/12/2014

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Fodorite Reviews

Average Rating
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May 19, 2014

Nightmare Punta Cana Resort and Spa

On the evening of May 10th, 2014, there was a gas explosion at the Dreams Resort and Spa in Punta Cana. My girlfriend, many of her immediate family, and myself were inside the World Café restaurant when the explosion occurred around 7pm. Anyone who was in attendance heard a large bang come from the kitchen (distinct sound of an explosion), immediately afterwards the glass windows and doors of the World Café started to shatter, causing many guests

to sustain lacerations, myself included. The decorative roof then started to collapse (note the order of these events). At this point, both guests and staff alike were frantically fleeing the restaurant, some staff were even observed pushing elderly guests out of the way while making their escape. Thankfully, the members of our group only sustained a few small lacerations and contusions, minor injuries. Kitchen staff were seen being carried out with severe burns and cuts. It could have been much, much worse. Many other guests were bleeding heavily from their injuries. People also had to abandon their personal belongings and never received them back. Several people acknowledged that emergency services such as police and fire fighters were very delayed in responding. It was also reported that media was given misleading information regarding the explosion and possibly denied entrance. Once we were outside the World Café restaurant, guests were warning people to stay away from the building, as it was reported some people had fainted from the exposure to the gas, and no one knew if there would be another explosion or not. Now, instead of being concerned for the well being of their guests, I observed staff members running towards the building and they began boarding it up with plywood and tarps so no one could see inside the demolished restaurant. This was obviously done to minimize their bad publicity, fortunately many pictures were still captured. The staff also all had radios and were obviously instructed to do this. My heart goes out to the people involved, many of which had it worse than us. There are reports of people having heart attacks, people having to dig their loved ones out from underneath the debris. To think there was a wedding next door that was completely ruined as well is just a shame. The response of staff during and after absolutely disgust me. Now, this is the part that get’s me. Management was aware of every single person who was in the World Café at the time of the explosion because they had a list the guests had to sign with your room number to enter. Despite having our names/room numbers, no one even bothered to call or follow-up in any sort of way on our well-being. Management happily lied to our faces when they claimed that they had sent out courtesy calls, odd not a single person said this was true. Management also claimed that they had doctors and psychiatrists on site immediately afterwards to deal with the aftermath of the explosion, this was also untrue as I circled the entire resort several times looking for other members of our party , and I noticed only tourists who had medical training helping guests. There was no response from the Resort. There was no emergency plan set up what so ever. No one had helped us in any way, no one told us where to muster, no one stated when it was safe to return to our rooms, no one explained what had happened, nothing. In fact, the following day when I was asking staff members what had happened, they blankly stared at me and stated they were instructed not say anything. Many people were so distraught they would have left the resort the following day if they could and never returned. Now here’s the kicker, the following Monday, when management actually decided to come to the resort themselves, the General Manager and General Resident Manager began spewing their cover-up story to anyone who would listen. They claimed that there was “intense winds” that built-up pressure and brought the roof down, causing the explosion. This story is very easily debunked by looking up the forecast for that night, which clearly states the winds were a mere 15km. There are pictures circulating that clearly depict the restaurant minutes after the explosion. The picture’s clearly shows that there are tables with umbrellas right outside the restaurant that had not moved at all. If there was such intense wind, one would think the umbrellas would move before infrastructure, right? Maybe the pictures are lying. Not only does any forecast disprove it, but if that really was the order of events, how could so many first-person accounts, from people all over the world say the same thing, the explosion happened first. Management also attempted to claim that our group was the only one to have complained, and judging by all the response on social media and websites, this was untrue as well. Guests who were just arriving were told the restaurant was simply “undergoing renovations.” I understand this type of accident could happen anywhere, however, not anywhere would have handled the aftermath so poorly. I’ve never dealt with such ignorant management in my life. Had management simply came forward with the truth, instead of their pathetic cover-up attempt, many guests would not feel so betrayed and distressed. Some people who were in attendance now exhibit obvious signs of post-traumatic stress disorder(PTSD) because of this incident. I would never return to this resort or any owned and operated by AMResorts for that matter. It is scary to think this sad excuse of a management group is in charge of vacationer’s safety and welfare. With the vast multitude of all-inclusive resorts on the island I would strongly recommend avoiding this place and their other locations. Below I have attached a sited weather forecast for the evening. It clearly states the winds were 15km, with a high of 28km. To put this into perspective, 28km winds is about enough to lift a piece of loose paper from a table, not bring down a building. Please check out the links and spread the word. Weather History for Punta Cana, Dominican Republic View Current Weather in Punta Cana, Dominican Republic Saturday, May 10, 2014 Actual Average Record Temperature Mean Temperature 27 °C - Max Temperature 29 °C 29 °C 32 °C (1998) Min Temperature 25 °C 24 °C 22 °C (2012) Cooling Degree Days 15 Growing Degree Days 30 (Base 50) Moisture Dew Point 21 °C Average Humidity 72 Maximum Humidity 91 Minimum Humidity 58 Precipitation Precipitation 0.0 mm - - () Sea Level Pressure Sea Level Pressure 1016.00 hPa Wind Wind Speed 15 km/h () Max Wind Speed 28 km/h Max Gust Speed - Visibility 11.4 kilometers Events http://www.wunderground.com/history/airport/MDPC/2014/5/10/DailyHistory.html?req_city=Punta+Cana&req_state=&req_statename=Dominican+Republic http://www.windfinder.com/wind/windspeed.htm https://www.facebook.com/DreamsPCExplosion?fref=nf

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