Meliá Caribe Tropical

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Fodorite Reviews

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  Caution...hotel management not concerned with safety and well being of their guests. Our son received a strong electrical shock from a beach side restaurant hand dryer...this resulted in a stay at the area hospital. Management's response was that it was our son's fault for having wet feet...then they said they inspected the dryer and found it to be correctly wired...then they denied that they replaced the suspect dryer with a new dryer. Management told us that they would not pay for the medical attention nor reimburse us for our lost time. We have tried to speak with the corporate ownership and cannot speak with anyone directly....they just give us various email adresses to customer service which either get returned to us as a delivery failure or go unresponded to...if you try to call them and then press option for customer service, either no one answers or they say that option is not available. We will keep all you travelers and booking agents up to date on our request for an apology, reimbursement for medical treatment, and refund of hotel stay. In summation, we caution booking a stay at this particular resort as well as any other resort/property in the Melia chain based upon our experience to date with customer service and reasonable settlement of our issue.

  by scottreiss, 9/19/12
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  Disappointing

  My husband & I stayed at the Melia Caribe Tropical in Dominican Republic for our honeymoon. We got a suite with royal service. The service was very nice, the accomodations were beautiful as well as the grounds. The food was an extreme disappointment. It was just horrible ut it usually is in all inclusives. So 4 months later we came back with another couple. We didn't get royal service this time but the accomodations were still very nice as well as the staff. Melia hotels are a little pricey but they are also all inclusive. So 1 bad feature is the food. Don't waste your time spending all this money if you want ti enjoy good food your vacation. My husband and I can deal with the buffets. The French restaurant was terrible. I ordered consume and it was suppose to come with a quail egg. Of course it came with a chicken egg and the consume was not home made. It was from a soup base or bouillon. Everything we ordered was just not the way it was descried on the menu. The Chinese restaurant tasted terrible as well and supposedly they have a chef who trained in that country. Every restaurant used soup bases or boullions in the food. It was so obvious that everything was made with short cuts. Stick to the buffets. You'll get a variety of options. In the restaurants it feels like the staff including the kitchen is playing "make believe". It just really p$sses me off when they advertise award winning chefs! My a$$! My husband and I are in the restaurant business and we just expect to get what we read. Then my friends and I checked out 3 1/2 hrs before our flight was leaving. Our luggage made it to the lobby theirs didn't. Turns out they brought it to another part of the resort. In turn we missed our flight and couldn't leave until the next day. Sol Melia did nothing!!! They said it was our fault that we didn't leave in time and wouldn't accommodate us for the night. F them. There are other all inclusive resorts that are just as nice. After our honeymoon, regardless of the food, we wanted to make Melia resorts our place to stay for all inclusive vacations. But there is too much competition and you only have to p#$$ me off once. Don't Settle For Melia Hotels!!!

  by cdobric, 2/3/08
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  Great for families

  Great resort for children and families. Terrific activities for chlidren every day, including a mini-disco every night. Great suite, caring service. For the two weeks we were there, this place seemed to draw an older crowd -- people with kids and 40 plus. I was glad to have the Royal Service ammenities -- transportation on call and room service were a real plus, as was the food in the Gabi restaurant and restaurants where reservations were required. The long walk to the beach, and the monster buffet (off the tropical lobby) were less satisfactory. Service was exceptional the first week we were there, the second week the place seemed a little too busy and the staff had trouble keeping up. Terrific beach, good food - book the restaurants and avoid the buffet. Friendly guests who tip (even modestly) get better service. I would not have had as much fun there if I was still 25 and looking for a party but if you've got kids, it's super. I reccomend this spot with the Royal Service upgrade for families.

  by celias, 2/3/08
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  Would not go again

  The Melia Caribe Tropical is a beautiful resort, but does not strive to cater to its customers. My fiance and I found ourselves in the unfortunate situation of a cancelled flight from New York to Punta Cana due to mechanical problems. We were not able to land in Punta Cana until the next day. Our travel agent told us most hotels would not charge you for the day you missed in a situtation like this one. The Melia Caribe Tropical did. This did not bother me as much as the fact that when we did finally arrive at the hotel our room was not ready, and we would be forced to wait for three hours before we could go into our room. Since we were being charged for the night that we were not there I didn't and still don't see why our room was not ready. Later, I would find that the hotel overbooked and our room was given to someone else. Waiting for three hours for the room to be ready was even worse because the airline left our luggage in Miami. Once the luggage arrived at the hotel we waited in our room for over an hour, until finally I went to the lobby and walked all of the luggage back to my room, so that I can begin to enjoy my vacation. Looking past the first two dreadful days, another thing bothered me in the drinks being served at this all-inclusive resort. While we paid for all-inclusive, I was forced to drink beer and wine all week because the alcohol they serve does not have alcohol. Either that or it is really watered down. Finally, there were a few men wearing Sol Melia shirts constantly in the Lobby or walking around hounding my fiance and I to go for the "Welcome Package", which we later found to be a sales pitch to get us to buy a time share. We were offered a ten minute massage for free which we never received. All in all, the beautiful scenery provided by the Melia Caribe Tropical is not enough to make up for all these downfalls of Sol Melia.

  by CL3421, 1/24/07

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