The Exumas Hotels

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Sandals Emerald Bay

Sandals Emerald Bay, Great Exuma

At a Glance

    Pros

  • all-inclusive
  • magnificent beach and swimming pools
  • great water sports

    Cons

  • the resort is isolated

Fodorite Reviews

Average Rating:  

Sandals Emerald Bay Review

The former luxurious Four Seasons is now the even more luxurious Sandals Emerald Bay, an all-inclusive resort of pink and aqua buildings facing a 1-mi-long stretch of powdery white sand. The resort, which opened in 2010, has the option of "butler" suites, which means guests have their own butler to tend to their vacation needs. The room rate includes all food at the resort's six restaurants and all nonmotorized water sports. The 7,000-yard, par-72 Greg Norman–designed championship Sandals Emerald Reef Golf Course is the only one on the island. A deepwater marina with 150 slips, three pools including the largest pool—at over half an acre—in the Bahamas and Caribbean, the largest Jacuzzi in the region, and a huge spa with 16 treatment rooms round out the amenities. The resort complex includes the three-bedroom, two-story house with private pool that Celine Dion rented when she was on the island.

2011 Fodor's 100 Hotel Award Winner

An All-Inclusive With Style
This all-inclusive Sandals resort tucked away on Great Exuma Island in the Bahamas offers the best of all worlds: Complete seclusion just 50 minutes from Miami, pampering services, and top-notch amenities for less than you'd pay for similar perks elsewhere in the Caribbean. Book yourself into one of the 96 butler suites and a personal attendant will unpack your bags, serve lunch on the resort's mile-long white-sand beach, and arrange tee times and spa services. Then, avail yourself of the award-winning seaside 18-hole golf course, splendid half-acre pool, seven restaurants (including the sophisticated La Parisienne), posh spa with West Indian treatments, and scuba diving and sailing outings. Not that you'll ever want to leave the island.

    Contact Information

  • Address: Queen's Hwy., Emerald Bay, Great Exuma Island | Map It
  • Phone: 242/336–6800; 800/SANDALS
  • Website:
  • Location: Great Exuma

    Hotel Details

  • 245 suites
  • Rate includes all-inclusive.
  • Credit cards accepted.
Updated: 07-11-2013

Fodorite Reviews

Average Rating:  
  •  
    Décor  
    Service  
    Value  

    Skip this place for your honeymoon

    We stayed for a week in November 2013 and we spent 4 of our 7 days dealing with issue after issue. Upon arrival we were brought to the wrong room and we ended up having to stay in this room for a night because our room type was fully booked. How does that happen, especially when we booked in January?! We were moved to our butler suite and it was ok but in need of some TLC. The balcony had lots of mold along with a large, exposed hole in the roof. The room rug also had mold on it. Not what you expect to see when your paying the ridiculous amount they charge for a beachfront butler villa suite. We had a couple tours booked through them and one was cancelled due to weather (obviously not resorts fault) but they tried to cancel the other tour by telling us the tour (which we booked/paid for well in advance) had been booked for a private tour and we should not have been allowed to book that day. How is it when we spoke to these same people earlier in the day we were told the tour would be on as long as the weather remained good yet in a matter of hours we get this new story about a private tour. It felt incredibly shady. We are still waiting for our money to be refunded from the tours, its been almost 2 weeks now. We had an issue with the website stating we would receive free phone calls to US but that turned out to be incorrect and we had to pay for phone calls that were only reimbursed to us after lots of complaining. The phone issue was major for us due to the fact that we have a 10 y/o with special needs whom we have never left for more than a long weekend. Checking on him regularly was a must for us. They have now changed the description to free calls when you download a sandals app. We decided to rent a vehicle to get away from the resort and that was one of the best decisions we made! When we returned to shower for dinner we had no water and this took hours to fix. Because of this fact we decided to order room service and we received 2 hamburgers that were both almost completely raw, it was gross! We didn't use room service again after that. Our bathroom sink was clogged and while maintenance was fixing that issue our door knob and keycard lock fell apart. When we came back to our room from eating dinner we couldn't gain entry until maintenance used a tool to rig open the door, and once we got in we were told we needed to stay in our room until the issue was fixed. The food here is below average in most places and a lot of food is undercooked. The Italian place for dinner is a hit but breakfast is a definite miss! The eggs at the buffet are like soup, ick! The evening before our departure we were offered 2 free nights which we thanked them for. We were told to come to the front desk about a half hour before departure to go over everything. We showed up over an hour before departure yet we didn't receive the paperwork regarding our 2 free nights until the departure taxi was literally loaded with our luggage and waiting for us. That didn't give us much time to read over anything and we feel this was done intentionally. We wrote a review once we got home and within hours of it posting we received a message from scamdals telling us we needed to remove our review if we wanted to redeem our 2 free nights. According to the paperwork we can't saying anything that could damage the reputation of the resort in a public forum. Had we been given time to read the paperwork this is something we would've known. Now if you've done your research about this place you know that in order to fly from MN to any of the destinations is going to require a day to get there and a day to get home. So we are supposed to pay for air fare to fly out and come home a day later and on top of that we can't inform other travelers about our unpleasant experience?! We gladly forfeited our 2 free nights in order to inform people about the shady practices of this resort. The only reason we don't give this place the worst rating possible is because our butlers and our favorite bartender did everything they could to try and make things better for us. If your planning a wedding/honeymoon please do yourself a favor and skip this place. I can assure you in most instances you will NOT get what you paid for, which is all we wanted to begin with.

    by JesseandLindsay, 11/26/13

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