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Wyndham Nassau Resort & Crystal Palace Casino

At a Glance

    Pros

  • casino on-site
  • great pool and beach area

    Cons

  • sprawling layout means lots of walking
  • in the midst of Baha Mar renovation site

Fodorite Reviews

Average Rating:  

Wyndham Nassau Resort & Crystal Palace Casino Review

Part of the Baha Mar project, this resort's large pool area includes a twisting waterslide, and the attached casino goes all night long. There's a fully equipped fitness center with stunning beach views for guests only. High rollers can opt to stay in the Casino Tower with 30 high-end executive suites.

    Hotel Details

  • 559 rooms and suites
  • Credit cards accepted.
Updated: 07-12-2013

Fodorite Reviews

Average Rating:  
  • Service  
    Food  
    Décor  
    Value  

    a perfectly inhabitable hotel

    My fiance and I just returned from a long weekend here. While the decorating choices were clearly made about 25 years ago and haven't stood the test of time, our room was spacious, clean, and comfortable, and the best deal we could find. The staff was also perfectly friendly. We spent most of our time on the beach or by the pool. What's especially nice about the hotel is that it is part of the Cable Beach Resort, with the neighboring Radisson and Nassau Beach hotels, so guests of any of the hotels can use all of the facilities. The casino was hopping both nights we stopped in. Moso, their new Asian fusion restaurant was reasonably priced and the food was pretty good. You'll need a reservation for Sole Mare. We tried to go to the Angus Grille, but they were closed that night (Sunday). Even with the spring break frat kids out in full force, we managed to enjoy a quiet, relaxing, sun-drenched weekend.

    by ase1078, 3/13/07
  • Service  
    Food  
    Décor  
    Value  

    Wyndham Nassau Resort & Crystal Palace Casino Review

    Old and worn down. Bad service. Constant attempts to sell time shares. Food was not good and over priced.-see letter to mngt below- Dear Sir or Madam: My wife and I recently stayed at the Wyndham Nassau from 2/11-10 thru 2/16-10. I felt it necessary to make your quality control personnel aware of several issues. First, we were told when we booked the reservation that the rate we were quoted included all fees but not taxes. However, upon arrival we learned that there was a 17$ pp, per night resort fee added on. This was not addressed on the phone call during which the reservation was placed. Also, the front desk representative did not seem to understand the rate we had been given through the phone reservation system. We had been given a four night with fifth night free rate, yet she insisted upon printing off a full schedule of the charges including us paying the fifth night and wanting me to sign it. Of course I refused to do so and eventually a manager was brought over who scratched out the fifth night by hand so I would sign it. The second issue has to do with the relentless and incessant attempts at selling us a time share. There were multiple people standing outside a sales conference room located directly across from the deli and near the door to exit to the pool area for the duration of our stay. It seemed they were there all day and night, and there was loud music coming from in the room with multiple people coming in and out and milling around like used car salesmen. Each time anyone attempted to enter the deli or outside pool area they would be propositioned by these people to come to a free lunch or breakfast. They would say things like "Don’t pay $40 for the buffet that is stupid. Come eat free. No obligation". This was not subtle in any way. These sales people would bark out across the hallway from some distance away to stop people and get their attention. Obviously this is tacky, unprofessional, and completely inappropriate for a resort hotel where guests have already paid a handsome fee to be there and should be able to relax without being constantly propositioned on multiple occasions by what amounted to pan handlers who admittedly begged for business. They even pleaded with us stating "We get paid by commission and we NEED you to take the tour so that we can make a living." Additionally, there was a serious lack of service, efficiency, and quality on the part of the staff and management of the deli/restaurant known as Earl's Deli. To begin it was the only restaurant in the Wyndham without having to go to the buffet, casino, or Sheraton. As a result you are forced to eat here or leave that area of the complex. Almost every experience we had there was negative. Usually there would be 4-5 people in line and would literally take 20 minutes just to order. On two occasions I sat for 15 -20 minutes waiting for my sandwich to come up just to discover they had forgotten to make it. Then on one of those occasions the sandwich came out and it was not what I ordered. All this while charging $12-16 for a simple sandwich AND adding an automatic gratuity of 15 percent, no matter how small the order. In other words, you tip whether they earned it or not. That is not a gratuity. That is a service fee. Listing it as gratuity on the receipt is tacky and insulting. It is also not conducive to good service since there is no incentive. This on top of the ridiculously high price. It is infuriating to me to pay a $6 tip for a meal that took 45 minutes to make and was wrong when it came up. By the way, they don't come to your table and take your order or bring the food to your table. You stand in line and order and they set the food up on the front counter, and you must watch carefully for the food and go get it yourself. It is a takeout counter similar to any fast food restaurant one would enter, and therefore does not warrant gratuity. There is also the hotel's smoke friendly policy. There were people smoking everywhere. The deli was not off limits. People smoked in the deli as well as the lobby. Walking into a smoke filled lobby was my first impression, which, need I say was not a good one. I did see where the adjoining Sheraton was smoke free. I suggest the Wyndham follow their lead. The Wyndham Nassau is in need of a serious renovation. The lobby is tired and worn down. The furniture is old, dirty and out of style. The rooftop of the hotel is broken up and visible from the upper floor windows. It literally looks like there is hurricane damage that was never fixed. There is a large amount of trash on the roof as well. Beer bottles, empty buckets, garbage bags, mops, and various other junk just sitting on the roof top for all to see. The price of this hotel does not reflect in any way the poor quality of appearance, service and location. In this economy, with all the competition that your hotel faces people have a choice. My wife and I will choose never to stay here again. We also plan on posting this email to trip advisor, Frommer's, Foder's, and Bahamas.com. Thanks for your attention to this matter.

    by JamesCharlotte, 2/22/10

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