Being close to Orchard Road, several embassies, and the Botanic Gardens has no doubt contributed to this hotel's popularity. Guest rooms are comfortable and functional, and there are facilities for people with disabilities. Rooms in the Orchard Wing are larger and more expensive than standard rooms. Premier and Harvesters' Club rooms on the top floors have separate check-in and complimentary breakfast and evening cocktails. The formal Hua Ting restaurant offers Cantonese and Shanghainese dishes, and the Orchard Cafe serves a variety of lighter dishes. Kids will feel at home with the "Ask Alfred" service, which for an extra fee includes things like ice cream, candy, special soaps and other amenities.