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Japanese Ryokan Etiquette
Guests are expected to arrive at ryokan in the late afternoon. When you do, put on the slippers that are provided and a maid will escort you to your room. Remember to remove your slippers before entering your room; never step on the tatami (straw mats) with shoes or slippers. Each room will be simply decorated—one small low table, cushions on the tatami, and a scroll on the wall—which will probably be shoji (sliding paper-paneled walls).
In ryokan with thermal pools, you can take to the waters anytime, although the pool doors are usually locked from 11 pm to 6 am. In ryokan without thermal baths or private baths in guest rooms, visits must be staggered. Typically the maid will ask what time you would like to bathe and fit you into a schedule. Make sure you wash and rinse off entirely before getting into the bath. Do not get soap in the tub. Other guests will be using the same bathwater, so it is important to observe this custom. After your bath, change into the yukata provided in your room. Don't worry about walking around in it—other guests will be doing the same.
Dinner is served around 6. At the larger, newer ryokan, meals will be in the dining room; at smaller, more personal ryokan, it is served in your room. When you are finished, a maid will clear away the dishes and lay out your futon. In Japan futon means bedding, and this consists of a thin cotton mattress and a heavy, thick comforter, which is replaced with a thinner quilt in summer. The small, hard pillow is filled with grain. Some of the less expensive ryokan (under ¥7,000 per person) have become slightly lackadaisical in changing the quilt cover with each new guest; in an inoffensive a way as possible, feel free to complain—just don't shame the proprietor. Around 8 am, a maid will gently wake you, clear away the futon, and bring in your Japanese-style breakfast, which will probably consist of fish, pickled vegetables, and rice. If this isn't appealing, politely ask if it's possible to have coffee and toast. Checkout is at 10 am.
Make sure you call or e-mail as far in advance as possible for a room—inns are not always willing to accept foreign guests because of language and cultural barriers. It is nearly impossible to get a room in July or August. Many top-level ryokan require new guests to have introductions and references from a respected client of the inn to get a room; this goes for new Japanese guests, too. On the other hand, inns that do accept foreigners without introduction sometimes treat them as cash cows, which means they might give you cursory service and a lesser room. If you don't speak Japanese, try to have a Japanese speaker reserve a room for you.Updated: 01-2014
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