While the location was fine, connected to the mall and the KCR east rail (I forget the new name), the room was dingy and the bed was rock hard. We had someone else make our reservation and ended having to move twice, but the staff was helpful to move our luggage each time (we just left it in the old room and found it in the new) - but each change required standing in line to check-in. The second room was on the club floor - so we stopped in the club for coffee only to find out that we were not on the list. No explanation except that it wasn't included in our over-priced suite. Not on our repeat list, for sure.