Cape Town Hotels

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Victoria & Alfred Hotel

At a Glance

    Pros

  • best value at the Waterfront
  • excellent breakfasts include healthy and diabetic options
  • great service from restaurant and hotel staff

    Cons

  • there's a drawbridge nearby that seafarers have to alert with a whistle
  • buskers in the piazza are loud
  • pool and gym an effort to find

Fodorite Reviews

Average Rating:  

Victoria & Alfred Hotel Review

This upscale hotel in a converted warehouse is smack in the middle of the Waterfront and surrounded by shops, bars, and restaurants. Rooms are huge and luxurious, with crisp linens and elegant throws. Views from the costlier mountain-facing rooms are spectacular, encompassing not only Table Mountain but the city and docks as well. The terrace is a great place to relax.

    Contact Information

  • Address: On the Waterfront Pierhead, Waterfront, Cape Town, 8002 | Map It
  • Phone: 021/419–6677
  • Website:
  • Location: Waterfront

    Hotel Details

  • 94 rooms
  • Rate includes breakfast.
  • Credit cards accepted.

Fodorite Reviews

Average Rating:  
  • Service  
    Food  
    Décor  
    Value  

    Location,Location,Location!

    Location, location, location… and view, view, view! Situated on a wharf in Cape Town’s popular Victoria and Alfred Waterfront my Table Mountain / Harbor view room (#211) at the V&A Hotel offered a grand view of this beautiful city… in the foreground the harbor with sailing boats and seals. On a nearby wharf, the Cape Grace Hotel sits with Table Mountain looming massively in the background. Spectacular… I found myself sitting in one of my room’s 2 big comfy chairs, feet up on the windowsill, windows open letting in the fresh sea air along with the sounds of seagulls, and I stared – and stared! Overall my room was quite large and well furnished but sparsely decorated – a few paintings would really help things along… the bathroom was even worse - gray and bland… albeit very clean with a separate shower, tub, and sink (and closet like room for the toilet) it was VERY blah (I understand from the hotel marketing department that the bathrooms will be remodeled later in 2013 – thank goodness). During my stay the toilet would not stop running (what a waste of water - a rather precious resource in Cape Town) and the shower head made me feel like I was being sprayed down by a fire hose! Not necessarily because of the volume of water but the spray itself – it was like being needled! Very uncomfortable. The hotel’s restaurant offers sparkling wine and oysters with breakfast and sitting on the wharf is sublime – people watching is great, seals are cavorting in the water, fishing vessels are coming and going, rowing teams are at practice. It really makes you feel like you are part of the city… Attached to the hotel is the Victoria & Alfred Mall with endless shops and restaurants. The waterfront is home to the Cape Town Aquarium, the Cape Grace Hotel, the Dock House Boutique Hotel, the Queen Victoria Hotel, the Table Bay Hotel, the One and Only Hotel and the Radisson. The departure point for tours to Robben Island, Nelson Mandela’s former prison, is a few minutes walks from the hotel. The location, price and view make this a property I would recommend.

    by Safari_Tim, 5/9/13
  • Service  
    Food  
    Décor  
    Value  

    STAFF STEALS YOUR STUFF. MANAGEMENT DOES NOTHING

    My stay here was terrible. I would definitely not recommend that anyone stay here. I stayed here for 7 days, so I have a good understanding and feel for the hotel and the service it provides. First and most importantly, maid staff will steal your stuff, and management will do nothing about. During my stay, I had over $200 USD stolen from my wallet, which I contacted the hotel about. They were not only unhelpful and uncooperative, but I felt that I was treated very poorly by the manager, Andy Nold. He was supercilious and patronizing and did nothing to help the situation. How could I possibly endorse a hotel chain who treats its customers this way? Fortunately, at least the bad service is consistent from top-down! because like the manager, Andy Nold, the front desk also isn't very inviting, knowledgeable or willing to share information with hotel guests. If you ask them for any recommendations at all, they're happy telling you "everything is good around here." really? give me an opinion. That shows you have no clue or don't care. Second of all, the internet NEVER works. This is the 21st century, get with it. Thirdly, if you look it up, it says that it has "state of the art gym, spa and pool" this is totally misleading as it's not on-site. They're really inconveniently located at a different "sister hotel" that prohibit them from being a convenient service, you can basically call them nonexistent. There are SO many other hotels in the area, don't waste your time or money here - the Portswood and the Commodore have competing and even lower prices and you will be treated with MUCH better service and amenities and more knowledgeable staff.

    by ayh210, 5/22/13

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