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Royal Caribbean International: Serenade of the Seas

  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International

Serenade of the Seas Review

In 2003, Royal Caribbean introduced Serenade of the Seas, the third of four Radiance-class ships. In 2012 popular features from other ships in the fleet were added to Serenade, including an outdoor movie screen poolside, Asian and Italian specialty restaurants, a Mexican restaurant, digital signage, lounges for elite past passengers, a new nursery,

Considered by many people to be the most beautiful vessels in the Royal Caribbean fleet, Radiance-class ships are large but sleek and swift, with sun-filled interiors and panoramic elevators that span 10 decks along the ships' exteriors.

Big, bigger, biggest! In the early 1990s, Royal Caribbean launched Sovereign-class ships, the first of the modern megacruise liners, which continue to be the all-around favorite of passengers who enjoy traditional cruising ambience with a touch of daring and whimsy. Plunging into the 21st century, each ship in the current fleet carries more passengers than the entire Royal Caribbean fleet of the 1970s, and has amenities—such as new surfing pools—that were unheard of in the past.

All Royal Caribbean ships are topped by the company's signature Viking Crown Lounge, a place to watch the seascape by day and dance at night. Expansive multideck atriums and promenades, as well as the generous use of brass and floor-to-ceiling glass windows, give each vessel a sense of spaciousness and style. The action is nonstop in casinos and dance clubs after dark, while daytime hours are filled with poolside games and traditional cruise activities. Port talks tend to lean heavily on shopping recommendations and the sale of shore excursions.

What You Should Know

Pros

  • Aft on deck 6, four distinct lounges and a billiard room form a clubby adult entertainment center
  • Spacious family ocean-view cabins sleep up to six people
  • Ships offer a wide range of family-friendly activities and games

Cons

  • Upgraded features of the fleet are not consistent throughout this ship class, so check before booking
  • Dining options that charge have replaced some that were previously complimentary
  • Libraries are tiny and poorly stocked for ships this size
Ship Stats
  • Crew Members 857
  • Entered Service 2003
  • Gross Tons 90,090
  • Length 962 feet
  • Number of Cabins 1,056
  • Passenger Capacity 2,112 (2,501 max)
  • Width 106 feet
  • Service

  • Food

  • Décor

  • Value

Apr 1, 2017

Review of Serenade of the Seas

Jim Reed Age: 71 Occupation:retired Number of Cruises: 8 Cruise Line: Royal Caribbean Ship: Serenade of the Seas Sailing Date: 2016-11-21 Itinerary: Southern Caribbean Worst cruise we've been on. Very uncaring staff and in some cases, appeared to be untrained in what they were doing. Bland and nondescript food. Last cruise was on the Royal Princess and the food was excellent. Maybe set the standard to high and we were expecting more. However the

dining room staff did a great job. Stateroom was adequate and was keep clean and serviced Typical shows. Evening activities seemed to be poorly scheduled. Often conflicted with the meal times. Other cruises we've been on had set times, early and late meal times with shows scheduled accordingly. Other activities also crowded into the same time period. Good selection of tours. However costly. Of the six ports of call, we took one excursion. On the other five, we took a taxi. One on board excursion to a beach tour cost $37.00. A cab took us to a very beautiful beach for $2.50 each way The 1st half of our 12 day cruise went as expected. There was coughing heard around the ship and in time, we too were having our coughing spells. There were 4 of us traveling together. My wife went to the ships doctor and was immediately put in quarantine. The last 4 days of our cruise she could not leave our stateroom. No instruction was given as to how she was to receive meals. Room service only served breakfast and snacks for lunch. When it came time to depart the ship, we were forced to wait until the entire ship departed. My wife's luggage was carried off by staff but my luggage and our traveling companions was taken off in the normal manner. We were told that it would be on the dock and that our travel connections would not be affected. Wrong. All unclaimed luggage had been put away. My luggage was lost. I had to fill out a claim and was told to wait about a week before calling. Our pre arranged shuttle service to where our car was parked had stopped running and we were forced to call a cab. Through this whole ordeal no one showed any sign of compassion or caring. The hint of this was a letter from the head of Guest Services stating that they would determine the amount of a refund for my wife's time in quarantine and it would be applied to a future cruise if taken with in the next year. This is not acceptable as I have no desire to cruise Royal Caribbean again. The bottom line is, not with the quarantine. This is necessary to prevent the spread of infection. My complaint is the way the crew members responded to our needs and the way we were treated. We were made to feel that we were guilty of some criminal act.

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  • Service

  • Food

  • Décor

  • Value

Dec 31, 2016

Oldie but Goodie!

Serenade shows its age but is due for upgrade November 2017. However, attention to cleanliness and hygiene is very well done. Kid programs are great. Entertainment better then average . If you are a drinker consider the drink package. Food was well prepared and selections varied day to day. Above all, service was great. Our dining room servers were Mario and Anton. They made a wonderful team. They made excellent suggestion on meals and often

tailored them to meet our special requests. We had Grand children in tow and as anyone knows a happy kid makes for a happy cruise! As we arrived at the table food magically appeared for the kids and that made our dining experience much more relaxed. The dining room was extremely active and busy; yet both servers made the time to visit with us. We may not see them again but we will always remember them. Head waiter Narby Figueroa was ever present and directed many severs efficiently. It was obvious there was much respect for her from her subordinates. She is a lovely person. They are marvelous ambassadors for Royal Caribbean. We commend Royal for having such great employees!

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  • New

Dec 5, 2016

Southern Caribbean

Worst cruise we've been on. Very uncaring staff and in some cases, appeared to be untrained in what they were doing. Bland and nondescript food. Last cruise was on the Royal Princess and the food was excellent. Maybe set the standard to high and we were expecting more. However the dining room staff did a great job. Stateroom was adequate and was keep clean and serviced Typical shows. Evening activities seemed to be poorly scheduled.

Often conflicted with the meal times. Other cruises we've been on had set times, early and late meal times with shows scheduled accordingly. Other activities also crowded into the same time period. Good selection of tours. However costly. Of the six ports of call, we took one excursion. On the other five, we took a taxi. One on board excursion to a beach tour cost $37.00. A cab took us to a very beautiful beach for $2.50 each way The 1st half of our 12 day cruise went as expected. There was coughing heard around the ship and in time, we too were having our coughing spells. There were 4 of us traveling together. My wife went to the ships doctor and was immediately put in quarantine. The last 4 days of our cruise she could not leave our stateroom. No instruction was given as to how she was to receive meals. Room service only served breakfast and snacks for lunch. When it came time to depart the ship, we were forced to wait until the entire ship departed. My wife's luggage was carried off by staff but my luggage and our traveling companions was taken off in the normal manner. We were told that it would be on the dock and that our travel connections would not be affected. Wrong. All unclaimed luggage had been put away. My luggage was lost. I had to fill out a claim and was told to wait about a week before calling. Our pre arranged shuttle service to where our car was parked had stopped running and we were forced to call a cab. Through this whole ordeal no one showed any sign of compassion or caring. The hint of this was a letter from the head of Guest Services stating that they would determine the amount of a refund for my wife's time in quarantine and it would be applied to a future cruise if taken with in the next year. This is not acceptable as I have no desire to cruise Royal Caribbean again. The bottom line is, not with the quarantine. This is necessary to prevent the spread of infection. My complaint is the way the crew members responded to our needs and the way we were treated. We were made to feel that we were guilty of some criminal act.

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  • New

Sep 12, 2015

Bahamas

Crew advised my group that we could depart ship before it set sail and be fully refunded and reimbursed for some travel expenses due to onboard damage to ship. They didn't fully refund it and reimbursed NOTHING regarding travel expenses. Ship was damaged on prior sailing. We waited in line at dock over 7 hours- many standing with luggage, finally board after announcement that ship was cleared for boarding by coast guard. After waiting in

line and finally getting on board, we learned it wasn't cleared for SAILING and would not leave the port, might miss a island stop, a theater was down, work-out facility was down, Etc. We were told that, if the 15+ senior citizens in our group left the ship by 1:00 AM, we'd be refunded and reimbursed our expenses. The passengers they sent home early with no power in their rooms were giving full refunds and a free cruise for later. I mailed in all my expenses and was told, SORRY, can't help you, but here's a $116 credit toward another cruise that expires in a year with all sorts of conditions! It was a terrible experience and we should have at least been given MUCH more credit for another cruise. I just can't believe they would lie like that and treat one group of passengers one way then, once they got us on board and unpacked, treat us completely differently. So many got off the ship anyway because we just had no idea how long the ship was just going to sit at the dock. We were told that if we didn't opt to get off the ship by 1:00 AM that morning, we'd be stuck with ZERO refund, even if it sat at the dock. We felt we made the right choice, but were screwed over in the end! decent food except dessert ok entertainment no chance to try excursions

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  • New

Aug 4, 2014

Barcelona to Rome

Don't buy the cruise early. They have a policy to refund the money 75 days before the cruise. So they can sell the cruise for a cheaper price and the people who paid in advance cannot do anything. I bought my cruise in June this year and we payed 3000 dollars. I looked today and the cruise is 2500 dollars 500 dollar cheaper. I called Royal Caribbean and asked what they can do for me. If they can give me a refund or upgrade or some

credit for another use . They can not do anything because it is just for the people who buy the cruise last minute. It is not fair that I am getting this treatment, I spoke with four different people and they would not help me. Buy the cruise at the last minute.

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