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Royal Caribbean International: Navigator of the Seas

  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International
  • Royal Caribbean International

Navigator of the Seas Review

The fourth of five Voyager-class ships, Navigator of the Seas was christened in 2002. In late 2013 Navigator of the Seas is scheduled to receive upgrades that include an outdoor movie screen poolside, an updated wine bar, casual Park Café, Italian specialty restaurant, digital signage, lounges for elite past passengers, and a new nursery.

A truly impressive building program introduced one of these gigantic Voyager-class ships per year over a five-year period. With their rock-climbing walls, ice-skating rinks, in-line skating tracks, miniature golf, and multiple dining venues, they are destinations in their own right. Sports enthusiasts will be thrilled with nonstop daytime action.

The unusual horizontal, multiple-deck promenade-atriums on Voyager-class vessels can stage some of the pageantry for which Royal Caribbean is noted. Fringed with boutiques, bars, and even coffee shops, the mall-like expanses set the stage for evening parades and events, as well as spots to simply kick back for some people-watching.

Other public rooms are equally dramatic. Though it's considered to be three separate dining rooms, the triple-deck height of the single space is stunning. These ships not only carry a lot of people, but carry them well. Space is abundant, and crowding is seldom an issue.

Big, bigger, biggest! In the early 1990s, Royal Caribbean launched Sovereign-class ships, the first of the modern megacruise liners, which continue to be the all-around favorite of passengers who enjoy traditional cruising ambience with a touch of daring and whimsy. Plunging into the 21st century, each ship in the current fleet carries more passengers than the entire Royal Caribbean fleet of the 1970s, and has amenities—such as new surfing pools—that were unheard of in the past.

All Royal Caribbean ships are topped by the company's signature Viking Crown Lounge, a place to watch the seascape by day and dance at night. Expansive multideck atriums and promenades, as well as the generous use of brass and floor-to-ceiling glass windows, give each vessel a sense of spaciousness and style. The action is nonstop in casinos and dance clubs after dark, while daytime hours are filled with poolside games and traditional cruise activities. Port talks tend to lean heavily on shopping recommendations and the sale of shore excursions.

What You Should Know

Pros

  • Royal Promenade may elicit the biggest "Wow!" on board when a parade is center stage
  • Professional ice-skating performances are staged twice during each cruise
  • Equipment to participate in sports activities is provided at no additional charge

Cons

  • With the exception of the gym and some fitness classes, nearly everything else on board carries a price tag
  • Although there is no charge to attend, you must get tickets for the ice-skating shows
  • Smokers may be frustrated to find that smoking is prohibited in cabins and in most indoor areas
Ship Stats
  • Crew Members 1,185
  • Entered Service 2002
  • Gross Tons 142,000
  • Length 1,020 Feet
  • Number of Cabins 1,557
  • Passenger Capacity 3,114 (3,835 max)
  • Width 158 feet
  • Service

  • Food

  • Décor

  • Value

Feb 5, 2017

Southern Caribbean

This was hands down the WORST experience we've ever sustained. Further, we entrusted Royal Caribbean with our hard earned money and it was wasted on this cruise, we did not get the services we paid for. At this point we cannot trust Royal Caribbean with our vacation money because they own Navigator and keep it at sea in poor condition with bad management. Windjammers food had really degraded since we sailed Oasis in 2015. Breakfast had the

same items daily, 'hash browns' seem to be McDonalds prepackaged product, almost no food from scratch, just poor quality like I've never seen in my prior 10 cruises. Lunch a bit better. Some variance, quality slightly better, deserts fair at best. The main dining room experience may have been good for some but not for us. Food was fair at best and has really degraded, cheaper quality meals and meats. Beef tenderloins used to be a whole piece meat, now its 2 thin slices. Quality entrees such as Beef Wellington, Swordfish, Beef Bourguignon, and others are gone. Duck served one night was VERY tough so I gave up on one of my most desired dishes. Lamp chops good but very THIN and each of the 3 chops gave only 2 bites - 6 bites total. Did have prime rib 2 nights though. "Creme Brulee" was NOT made from either eggs or cream (that's how they are made), some crappy corn starch based junk, mine at home is vastly better and real. But the really troubling part was our waiter, hands down the worst we've ever had. A good waiter must do more than take your order and bring plates of food, local restaurants do that. The most important job is to provide recommendations on food and explain how the food is prepared and served. WHAT will we get on the plate and WHAT is especially good. He didn't do any of that. After 5 nights we gave up and started listening to a nearby waiter for his recommendations. The next night we resorted to asking him directly, in which case our waiter quickly ran over to cut him off by taking our order. He couldn't explain how food was prepared or served. Part of cruising is the dining experience which is heavily influenced by the waiter's knowledge and skill, which he lacked. Perhaps the trouble was his English, he said little and was hard to understand. Navigator is "Voyager" class so based upon experience we expected quality. However, this was a ship BADLY in need of maintenance time in dry dock, it was last refurbished in 2014 and was in poor condition. * A/C worked poorly in both cabins (we had to be moved after 4 days) due to balcony doors leaking * Toilet overflowed filling the floor with water, leaking onto the cabin carpet * Toilet stopped flushing (caused us to demand another cabin) * Balcony paint in poor condition, rust showing * Bed was very hard, blanket rolled up under sagging section to prevent sagging * Hair dryer not working * Carpet moldy smell due to toilet overflow * Hallway carpet outside cabin moldy smell due to bathroom leak We booked an excursion online and they cancelled it. We then used Shore Excursions Group for our excursions and they offer discounts that RCCL will not, using the same vendors. POOR COMMUNICATION: * Our fist cabin attendant was NOT informed of bathroom problems in our first cabin despite 2 calls to Guest Services. * Our 2nd cabin attendant was NOT informed we were moving to another cabin and I had to explain WHO I was and WHY I was in, what she thought, was an empty cabin. PROMISES MADE BUT NOT KEPT: * Dining room manager DID NOT follow up with table request issue on day 1 as promised at 2:30 PM. This had to be resolved at the start of the dinner seating who knew nothing of our 2:30 PM request. * Guest Services did not send anyone to first cabin to clean up toilet overflow despite 2 requests. Cabin attendant was unaware there was a problem in our cabin (communication issue). * Guest services promised they would take an inappropriate charge off our account for a complimentary movie but did not (we cannot get this resolved). * Guest services promised to deliver an updated statement to our cabin reflecting a credit for the inappropriate charge but did not. We still no documentation of charges. NOTE: On day 2 we asked for another cabin and were denied by the Guest Services Manager who said no other cabin was available. On day 4 a cabin became available despite the fact the ship was at sea so it was impossible to disembark the ship. Guest services lied to us on day 2 about no other cabin available and they were perhaps the biggest disappointment on our cruise. Guest Services talked, gave excuses, made promises, didn't keep them, and then treated us like we were the problem. All problems stated above stem from management which means they are not competent (Hotel Director, Restaurant Manager, etc) because they keep themselves isolated from customers to avoid problems. We have demanded a credit equal to our trip price - but I am not optimistic. Without that credit we will NEVER sail Royal Caribbean again and feel completely ripped off.

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  • Service

  • Food

  • Décor

  • Value

Jan 18, 2017

Review of Navigator of the Seas

Ilinois Guy Age: 66 Occupation:Retired Number of Cruises: 11 Cruise Line: Royal Caribbean Ship: Navigator of the Seas Sailing Date: 2017-01-20 Itinerary: Southern Caribbean This was hands down the WORST experience we've ever sustained. Further, we entrusted Royal Caribbean with our hard earned money and it was wasted on this cruise, we did not get the services we paid for. At this point we cannot trust Royal Caribbean with our vacation money because

they own Navigator and keep it at sea in poor condition with bad management. Windjammers food had really degraded since we sailed Oasis in 2015. Breakfast had the same items daily, 'hash browns' seem to be McDonalds prepackaged product, almost no food from scratch, just poor quality like I've never seen in my prior 10 cruises. Lunch a bit better. Some variance, quality slightly better, deserts fair at best. The main dining room experience may have been good for some but not for us. Food was fair at best and has really degraded, cheaper quality meals and meats. Beef tenderloins used to be a whole piece meat, now its 2 thin slices. Quality entrees such as Beef Wellington, Swordfish, Beef Bourguignon, and others are gone. Duck served one night was VERY tough so I gave up on one of my most desired dishes. Lamp chops good but very THIN and each of the 3 chops gave only 2 bites - 6 bites total. Did have prime rib 2 nights though. "Creme Brulee" was NOT made from either eggs or cream (that's how they are made), some crappy corn starch based junk, mine at home is vastly better and real. But the really troubling part was our waiter, hands down the worst we've ever had. A good waiter must do more than take your order and bring plates of food, local restaurants do that. The most important job is to provide recommendations on food and explain how the food is prepared and served. WHAT will we get on the plate and WHAT is especially good. He didn't do any of that. After 5 nights we gave up and started listening to a nearby waiter for his recommendations. The next night we resorted to asking him directly, in which case our waiter quickly ran over to cut him off by taking our order. He couldn't explain how food was prepared or served. Part of cruising is the dining experience which is heavily influenced by the waiter's knowledge and skill, which he lacked. Perhaps the trouble was his English, he said little and was hard to understand. Navigator is "Voyager" class so based upon experience we expected quality. However, this was a ship BADLY in need of maintenance time in dry dock, it was last refurbished in 2014 and was in poor condition. * A/C worked poorly in both cabins (we had to be moved after 4 days) due to balcony doors leaking * Toilet overflowed filling the floor with water, leaking onto the cabin carpet * Toilet stopped flushing (caused us to demand another cabin) * Balcony paint in poor condition, rust showing * Bed was very hard, blanket rolled up under sagging section to prevent sagging * Hair dryer not working * Carpet moldy smell due to toilet overflow * Hallway carpet outside cabin moldy smell due to bathroom leak We booked an excursion online and they cancelled it. We then used Shore Excursions Group for our excursions and they offer discounts that RCCL will not, using the same vendors. POOR COMMUNICATION: * Our fist cabin attendant was NOT informed of bathroom problems in our first cabin despite 2 calls to Guest Services. * Our 2nd cabin attendant was NOT informed we were moving to another cabin and I had to explain WHO I was and WHY I was in, what she thought, was an empty cabin. PROMISES MADE BUT NOT KEPT: * Dining room manager DID NOT follow up with table request issue on day 1 as promised at 2:30 PM. This had to be resolved at the start of the dinner seating who knew nothing of our 2:30 PM request. * Guest Services did not send anyone to first cabin to clean up toilet overflow despite 2 requests. Cabin attendant was unaware there was a problem in our cabin (communication issue). * Guest services promised they would take an inappropriate charge off our account for a complimentary movie but did not (we cannot get this resolved). * Guest services promised to deliver an updated statement to our cabin reflecting a credit for the inappropriate charge but did not. We still no documentation of charges. NOTE: On day 2 we asked for another cabin and were denied by the Guest Services Manager who said no other cabin was available. On day 4 a cabin became available despite the fact the ship was at sea so it was impossible to disembark the ship. Guest services lied to us on day 2 about no other cabin available and they were perhaps the biggest disappointment on our cruise. Guest Services talked, gave excuses, made promises, didn't keep them, and then treated us like we were the problem. All problems stated above stem from management which means they are not competent (Hotel Director, Restaurant Manager, etc) because they keep themselves isolated from customers to avoid problems. We have demanded a credit equal to our trip price - but I am not optimistic. Without that credit we will NEVER sail Royal Caribbean again and feel completely ripped off.

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  • New

Jan 17, 2017

caribbean

started out well,,really nice ship and very friendly crew,,,,kind of a bumpy ride the few few days but ok,,went downhill after that,,my wife was hurt jet skiing on labadee.. no fish or crab legs on a cruise? unheard of!!!still,,,good food........... (Editor's Note: I have never seen crab legs offered on any mass market cruise line) very nice and clean and comfortable cabin

  • New

Dec 12, 2016

Not as good as expected

RCCL Navigator of the Seas We cruised on the Navigator of the Seas for 7 days from November 27 to December 4, 2016, and this was our 57th cruise. We are rated diamond with RCCL and we cruise with several other cruise lines. We were in balcony cabin 7574. Cabin condition and its size were fine. Ship’s public areas were fine. The food offerings in the main dining room and on the Deck 11 buffet were way below what we have ever experienced before.

For example, there was no salmon or fish for breakfast on Deck 11 – first time ever. They had prime rib on the main restaurant dinner menu twice. The first time it was very thin roast beef. The second time they said they were out and substituted pot roast. Not one lobster tail was offered. The appetizers were generally okay but the entrée offerings were very limited and well below what we have ever experienced before. The check-in was terrible and the worst we ever experienced. The ship was NOT docked at a terminal but docked at a flat pier adjacent to a parking area. We arrived at about 12:00 noon and the line was estimated by me (a Transportation Engineer) to be about 1000 waiting people winding around in a parking lot. No cover or roof was over the long line. If it rained, we would have all been soaked. There were no seats to wait in. There also were no separate priority lines (as they promise in their promotional literature) until you reached the inside of the relatively small tent structure. So we followed 1000 other passengers in the line for about 75 minutes, most of whom were not rated diamond or better. None of the RCCL staff seemed to care about how people were being treated, and this concerned me greatly – and still concerns me. I estimate that we boarded the ship at about 1:30 pm, but did not write the exact time down. At 330 pm, the line was still about 200 passengers long, and there were still several hundred bags in groups around the parking lot to be loaded. I have photos taken from our balcony cabin. We departed about 2 hours late because of the time it took getting the last bags on board. All the restaurant staff in every venue were 5-star great as in the past, but the food offerings were very poor compared to what we experienced in the past on any and every cruise line!!! There was only one production show during the entire 7-day cruise, which was a bummer, but that one show was 5-star great! All the other evening entertainment in the theater, and I mean all, was poor and way below average. The ice-skating show was great 5-star great. The internet package offered for the 7-day cruise was the best ever offered to me. Instead of being limited to and worrying about minutes, we purchased a 7-day 24/7 unlimited package for one device for about $60.00 after our diamond discount. My wife and I could both log on using different devices but at different times, but this was fine. I was surprised by how many people were loudly complaining, and a few voiced real anger. Regardless, for the money we paid, we had a great vacation. However, as we choose future cruises, RCCL is no longer one of our favorite cruise lines. Steve McEvoy

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  • New

Dec 8, 2016

Caribbean

RCCL Navigator of the Seas We cruised on the Navigator of the Seas for 7 days from November 27 to December 4, 2016, and this was our 57th cruise. We are rated diamond with RCCL and we cruise with several other cruise lines. We had balcony cabin 7574. Cabin condition and its size were fine. Ship's public areas were fine. The food offerings in the main dining room and on the Deck 11 buffet were way below what we have ever experienced

before. No salmon or fish for breakfast on Deck 11 - first time ever. They had prime rib on the main restaurant dinner menu twice. The first time it was very thin roast beef. The second time they said they were out and substituted pot roast. The appetizers were generally fine but the entree offerings were very limited and well below what we have experienced before. The check-in was the worst we ever experienced. The ship was NOT docked at a terminal but docked at a flat pier adjacent to a parking area. We arrived at about 12:00 noon and the line was estimated by me (a Transportation Engineer) to be about 1000 waiting people winding around in a parking lot. No cover or roof was over the long line. If it rained, we would have all been soaked. There were no seats to wait in. There also were no separate priority lines (as they promise in their promotional literature) until you reached the inside of the relatively small tent structure. So we followed 1000 other passengers in the line, most of whom were not rated diamond or better. None of the RCCL staff seemed to care about how people were being treated. I estimate that we boarded the ship at about 1:30 pm, but did not write the exact time down. At 330 pm, the lime was still about 200 long, and there were still several hundred bags in groups around the parking lot to be loaded. I have photos taken from our balcony cabin. We departed about 2 hours late because of the time it took getting the last bags on board. All the restaurant staff in every venue were 5-star great as in the past, but the food offerings were poor compared to what we experienced in the past!!! There was only one production show during the 7-day show, which was a bummer, but it was 5-star great! All the other evening entertainment in the theater, and I mean all, was poor and way below average. The ice-skating show was great 5-star great. The internet package offered for the 7-day cruise was the best ever offered to me. Instead of being limited to and worrying about minutes, we purchased a 7-day 24/7 unlimited package for one device for about $60.00 after our diamond discount. My wife and I could both log on using different devices but at different times. I was surprised by how many people were loudly complaining, and a few voiced real anger. Regardless, for the money we paid, we had a great vacation. However, as we choose future cruises, RCCL is no longer one of our favorite cruise lines. Steve McEvoy

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