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Princess Cruises: Caribbean Princess

  • Andy Newman / Princess Cruises

Caribbean Princess Review

Christened in 2004, Caribbean Princess follows Princess Cruises’ plan of "evolution" not "revolution" in ship design. She is very much a ship in the Grand-class mold, but one that introduced the successful Movies Under the Stars with a huge poolside screen.

Caribbean Princess has been upgraded with signature elements such as the adults-only haven the Sanctuary and street performances in the Italian-inspired Piazza-style atrium.

With dramatic atriums and Skywalker's Nightclub (the spoiler hovering 150 feet above the stern), Caribbean Princess is a supersize version of the older Grand-class vessels with an extra deck of passenger accommodations. Not quite identical to Caribbean Princess, the younger ships in the class, Crown, Emerald, and Ruby Princess have introduced more dining options. Several signature public spaces have been redesigned or relocated on these ships as well—the atrium on Crown, Emerald, and Ruby Princess resembles an open piazza and sidewalk café; Sabatini's Italian Trattoria is found on a top deck with views on three sides and alfresco dining; and Skywalker's Disco is forward near the funnel (where it's topped with a sports court). Inside spaces on all three vessels are quietly neutral, with touches of glamour in the sweeping staircases and marble-floor atriums. Surprising intimacy is achieved by the number of public rooms and restaurants that swallow up passengers.

Princess Cruises may be best known for introducing cruise travel to millions of viewers, when its flagship became the setting for The Love Boat television series in 1977. Since that heady time of small-screen stardom, the Princess fleet has grown both in the number and size of ships. Although most are large in scale, Princess vessels manage to create the illusion of intimacy through the use of color and decor in understated yet lovely public rooms graced by multimillion-dollar art collections.

Princess has also become more flexible; Personal Choice Cruising offers alternatives for open seating dining (when you wish and with whom you please) and entertainment options as diverse as those found in resorts ashore.

Lovely chapels or the wide-open decks are equally romantic settings for weddings at sea with the captain officiating.

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Ship Stats
  • Crew Members 1,200
  • Entered Service 2004
  • Gross Tons 113,000
  • Length 951 feet
  • Number of Cabins 1,557
  • Passenger Capacity 3,080
  • Width 118 feet
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  • Food

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Mar 1, 2017

Review of Caribbean Princess

Dave Augustine Age: 66 Occupation:Retired Number of Cruises: 12 Cruise Line: Princess Ship: Caribbean Princess Sailing Date: 2016-03-10 Itinerary: Western Caribbean 5/10/16 My wife and I embarked on a 10 day cruise on the Caribbean Princess on March 20. 2016. We were very happy with the entire cruise experience – good food, good accommodations and friendly staff. The problem started when we had disembarked and realized a short while later that

we had left several zip lock bags of jewelry on the closet shelf of our stateroom. The contents of the bags included watches valued at over $200, James Avery bracelets valued at over $200, and numerous other necklaces bracelets and earrings. The most important valuable piece was a diamond ring valued at $4900. We immediately contacted Princess to tell them about our loss and they advised us that we would be required to submit a lost and found form and that it would be 4-6 weeks until our goods would be returned. We immediately submitted the form along with the appraisal for the ring and waited impatiently for the response. On May 10, 2016 we were advised by email that Princess had recovered our missing jewelry. They sent a picture of the recovered items and SURPISE! Everything was there except for the $4900 ring. A subsequent phone call to Princess Cruise Lines yielded no satisfaction. I asked if they were going to investigate to see who the thief was. Response was a curt “No”. I asked if there was a documented chain of custody for our items. Again “No”. I asked if there would be any compensation for our loss since it was obviously stolen by one of their employees. Once again “No”. The rude lady that I spoke with at their lost and found department was very insistent that Princess is not responsible for loss. I understand that position, but I at least expected them to give a damn, take corrective action within their company, and maybe offer some level of compensation in cruise credit. THEY DON’T CARE! You can be assured we will NEVER cruise with Princess again, and I would advise you to avoid them along with ALL of the “Carnival Group” which includes Carnival, Cunard, Seabourn, Holland America, Costa, Aida.

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May 9, 2016

Western Caribbean

5/10/16 My wife and I embarked on a 10 day cruise on the Caribbean Princess on March 20. 2016. We were very happy with the entire cruise experience – good food, good accommodations and friendly staff. The problem started when we had disembarked and realized a short while later that we had left several zip lock bags of jewelry on the closet shelf of our stateroom. The contents of the bags included watches valued at over $200, James Avery bracelets

valued at over $200, and numerous other necklaces bracelets and earrings. The most important valuable piece was a diamond ring valued at $4900. We immediately contacted Princess to tell them about our loss and they advised us that we would be required to submit a lost and found form and that it would be 4-6 weeks until our goods would be returned. We immediately submitted the form along with the appraisal for the ring and waited impatiently for the response. On May 10, 2016 we were advised by email that Princess had recovered our missing jewelry. They sent a picture of the recovered items and SURPISE! Everything was there except for the $4900 ring. A subsequent phone call to Princess Cruise Lines yielded no satisfaction. I asked if they were going to investigate to see who the thief was. Response was a curt “No”. I asked if there was a documented chain of custody for our items. Again “No”. I asked if there would be any compensation for our loss since it was obviously stolen by one of their employees. Once again “No”. The rude lady that I spoke with at their lost and found department was very insistent that Princess is not responsible for loss. I understand that position, but I at least expected them to give a damn, take corrective action within their company, and maybe offer some level of compensation in cruise credit. THEY DON’T CARE! You can be assured we will NEVER cruise with Princess again, and I would advise you to avoid them along with ALL of the “Carnival Group” which includes Carnival, Cunard, Seabourn, Holland America, Costa, Aida.

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Mar 7, 2016

Western and Eastern Caribbean

My husband and I have been on 13 cruises on two different cruise lines. We decided on this cruise due to itinerary only. This was the first time we were on a Princess Cruise -- Western and Eastern Caribbean. On the first day, we had a flood in the cabin. Water backed up. This never happened to us before. It was fixed in one day. We received 5 pieces of fudge for our inconvenience. On other cruises if there was a problem, they sent a bottle of

wine. This ship was very disorganized. It took me the first week to know where I was going and not getting turned around. The crew for the most part was courteous. At the main desk, when reporting the water problem, I got a curt answer. Also, at the excursion counter, I got a curt answer when they were slow with long line waiting and one one person working the desk. The ship needs some refurbishing, especially the cabin we were in. The last week of the cruise, they decided to replace the double door to the pool on Lido, Deck 15. There was plywood when you got off the elevators which was a huge inconvenience. They were working on it for days. Also, the elevators were constantly under maintenance so we could not use them. Toward the end of the cruise on Deck 6, the bathrooms were not working. The food was great in the Coral Dining Room. The main waiter and junior waiter were wonderful as well as the Mat'er De -- no problems there. Embarkment was good -- got on the ship in 20 minutes. Getting off the ship was not good. We were not given good directions regarding leaving the ship -- only where to meet and when. Many people brought their carry on luggage and had to drag them up or down stairs or take elevators when it was time for them to leave the ship. Not good for the disabled people for sure. We will never take another Princess cruise again.

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Jan 12, 2016

Caribbean

We have cruised 20+ times on five cruise lines. This review is for our fourth Princess Cruise on 11-29-15 but it is the first time I have ever provided a review. Our cruise was delayed one day leaving Houston one day due to fog in the Houston ship channel. Princess Cruise Lines cannot be faulted for that. Our 6 days on the ship was very good. Princess Corporate was MUCH less professional about how the one-day delay was communicated to passengers

and how the resulting change of the ships itinerary was handled. We were not told until we were onboard IN THE MUSTER DRILL at 3:45 pm that the ship would NOT be going to Grand Cayman. No way that itinerary change would not have been known and approved by Princess Corporate well prior to leaving the dock. Common sense tells me that it could ONLY have been intentional that we were not told until after the ship left the dock and was underway. We immediately went to the Customer Service desk to try to get OFF the ship but after waiting in a LONG line it was too late to disembark. There were LOTS of outraged passengers like us who had no interest in going to Belize. Princess credited passengers pro-rata for the one day shorter cruise but NOT for the significant difference in the itinerary. We SPECIFICALLY booked this cruise to go to Grand Cayman. We were not interested in going to Belize (which is a run that the Caribbean Princess frequently makes) or we would have booked one of those cruises. The dining room food was good; the Italian specialty restaurant food was excellent. The specialty steak house was good but not excellent. Our inside cabin was well laid-out with plenty of hanging storage separated from the bed area- much better than Carnival Dream, Magic or the older Carnival ships. Cable television did not include some of the NFL games we expected to be available. The plotting detail of the ships course on the TV was very poor compared to other cruise lines. The ships location did not often show the ships relation to where the ship had been or how far to where the ship was headed. Good. We do not gamble. The  production was one of the two best shows I've ever seen on a cruise. The other was the Texas Tenors (the $1million dollar winners of one of the TV talent contests) on Royal Caribbean. On the Caribbean Princess the band "Lots of Fun" from (Russia?) was excellent with strong voices, good range of music. The piano player in the piano bar was just OK - he certainly was not up to the standard of Bert Stratton whom we enjoyed on the same ship in April 2014. If you walk daily for exercise deck 7 is narrow and has stairs but it is about the only wind-protected option We've been to Belize before. After the fist time there we now don't bother getting off the ship since it is a tender port. We felt that the excursions were well over-priced. Princess corporate in California was NOT professional about EITHER notifying passengers directly (on Sunday or Monday) by not having information available for passengers to call to get a recorded update. Further I am confident that Princess Corporate in California for KNEW sometime on MONDAY (possibly even on Sunday) that the itinerary would be changed. Princess Corporate did finally contact me on Thursday 1-7 after being promised that I would receive a call within 2 business days of my cruise feedback provided to them on December 9th and after my follow-up emails. Unfortunately, Princess corporate expressed only lip service to being interested in their lack of communication to passengers or acting to improve customer relations. They were worthless.

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Jan 3, 2015

three nights

Princess Cruises has always been synonymous with providing a premier experience with excellent service. It turns out this is just a farce. My husband and I were extremely disappointed by our recent experience aboard the Caribbean Princess. From the very moment we boarded the ship until the time we got off, we had perfunctory service at best by staff who barely acknowledged our existence and were not equipped to answer basic questions, such as where

to make dinner reservations and how to check-in for a bungalow we rented on Princess Cays. While doing the muster drill, staff were extremely rude not even a smile or eye contact. At Princess Cays, we wasted well over a half-hour and were extremely frustrated by the time we got to our bungalow because our tickets said to check-in at the watersports area, which like all lines during the duration of our trip was long. When we asked several staff members where to go, none were able to guide us in the right direction. In fact, as we approached one female employee in particular, we were made to feel as if we were an extreme inconvenience. Not to mention, an employee, who appeared to be a manager, walked into our bungalow without saying a word to my husband and I as we sat directly in front of the cabana. My husband asked the manager if he could help him and in response the manager said he was checking to see what needed to be cleaned (at 1:30 p.m.) and even got defensive. Food also was a big disappointment, although we did have much better service in the specialty restaurants. Suffice to say, we will never book a Princess Cruise again and caution anyone else who has a similar perception about the cruise company's service. Just okay Fine and spacious N/A N/A Bad service experience. Will not book Princess ever again!

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