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MSC Cruises: MSC Fantasia

Fodorite Reviews

Average Rating

By Jeff_CR

  • New

Jun 23, 2014

Eastern Med

I was a first time cruiser from the USA that lives in Spain. I will start off by stating that overall, this cruise and MSC exceeded my expectations. However, I did a lot of research before I booked, as I do with anything. Now, it is importantly to realize that everyone is different, and with a ship this size that is catering to 3900+ passengers, you can't realistically expect that you won't find yourself in a situation where you get a little miffed

at something or someone. I read reviews about how the food was awful and cold, and that service was horrible, and that there are kids running amok everywhere. I have come to the conclusion that those people are blockheads. There are people who walk amongst others, that don't take the time beforehand to figure out what it is they are getting into, much less know how to work around an unpleasant situation to make the best of it. They are probably also people who don't like being out of their comfort zone or have never experienced different cultures. You need to know that many different cultures of people cruise this route. You will find very polite and queue (line) respecting Australians and British. And you will also find all for one, cut in front, didn't see you there or care much less Spanish and Italians. These are cultures and ways of life. So this is what you will run in to. I have lived in southern Spain for over a year now, after having been raised in the Midwest of the USA, where being helpful, polite and respectful is a way of life. I had already been conditioned to the stepping in front of you thing from Spain, and therefore it didn't bother me. However, if you find extremely large crowds, quarters full of people moving about, and line cutting or going in front of you to catch the elevator might ruin your day, then don't take this cruise. Just find something else with much less people that will agree with you. Restaurants. The food in the dining rooms (table service) for breakfast and lunch are very good. The speed of service is reasonably timed; however it's a little overkill on the offering of bread. Most people would prefer to be offered beverage service 5 times per meal instead of breads and croissants. But eventually you will be able to make your beverage order. Again, the food is very good, but the comfort of seating isn't very relaxing. The food in the dining room for dinner is fantastic. The service is very slow and it is very loud in the dining room. However, if you take a look at the number of people being served, and the number of service personnel that are using the system MSC wants them to use, it is quite acceptable. I read reviews that stated the food was horrible and cold. The food just isn't going to arrive piping hot when they are trying to serve a thousand. And I think people who haven't experienced many different cultures will be turned off by unfamiliar tastes. You get about 6 courses for dinner at the restaurant and the seating is comfortable. The buffet on deck 14 is a bit of a madhouse free-for-all. If you do go to the buffet, take the time to walk the entire oval shape of serving lines first. This will let you know where there are plenty of seats, and what you will find at the ethnic food corner. I read reviews where there wasn't a place to sit. Again, pure numbskulls who don't take the time to explore their options. They think they should be able to walk into very good quality for the masses cruise line, and have everything fall into their lap. Most of the time there are plenty of open seats at the back of the buffet restaurant, where it is much quieter. Cabins. I am very particular, so I knew that if I didn't have a room with plenty of space and a fantastic view, then I wouldn't have been comfortable. So I chose cabin 11010 (Aurea Balcony Suite) and would recommend if you are booking for that class of cabin, choose a cruise date where you will get either 11010 or 11009. I could literally lie on my bed, and look out 2 huge panoramic windows and see wherever we were. It was more relaxing to look at the views of a port with my head on my pillow, than from the pool deck. Also, the balcony for this cabin wraps around to the end of the first panoramic window to where there is an access door for the rest of the balcony. It was left open when I arrived and I didn't want to upset the folks with the panoramic view windows without balcony access, so I didn't walk in from of their windows. I would have guessed the cabin suite to be about 450 square feet with 100 square feet of accessible curved balcony. I could see from the back of my side of the ship to about the 10 o'clock position when walking the entire balcony, so about a 240 degree view. However, it is very windy when sailing above 10 or so knots. Plus the location of the cabin is far away from where you would find kids doing any nighttime tomfoolery, and there is no one above your bed. The bath room had a tub with a shower nozzle. I am 5'11" and I had to duck a good bit to wet my hair. Your cabin steward will visit you twice each day, and will restock all towels, clean the entire cabin, make up the bed, and restock the mini bar on each visit. Bars. When it's busy, the service is very slow, except in the cigar bar where most people won't go due to smokers. There just aren't enough service personnel to match the number of passengers in both the bars and the restaurants. However, if you do it right, then you can stay satisfied. You can order a drink and take it anywhere except to the theater. So, if you're going to have an alcoholic beverage, go get one at the bar and then take it back to your room while you are getting ready. That way when you show up to slow service, at least you've already started. Most of the cocktails I ordered were pretty good. Also, there are entertainers throughout the ship and in most large bars and lounges. Some are not very good, and some are okay. They do help a little with the ambiance, especially around the main lounge. Back to the cigar bar; they have some Domincan, some Cuban, and some Italian cigars to choose from. I was surprised that the Italian cigars were that good and they were the cheapest. Pools and hot tubs. There are plenty of children on this ship, and they are in full force at the pools. If you were a kid, isn't this where you'd be? So if you are thinking you are going to soak up the sun in peace and quite, take a dip in a hot tub solo, and have a drink delivered to your lounger, then this isn't the place. Find an all inclusive resort somewhere else that has a reputation for no children. There is an adults only deck, but it is located very close to the kids water slide. No Einstein award for that one. Evening shows. They are very good, but also a bit random. From acrobatic maneuvers, to singing to dancing all mixed into a show. My opinions consider the fact that it is part of the cruise package, and not a high priced ticket I paid for independently. So, the talent for this value was better than I expected. Although we only went to 4 of the 7 shows, I only felt that 1of them was not worth sitting through. The Pirate show was best, followed by the Michael Jackson tribute because I am an American. I noticed the older Europeans were none too impressed with that show. The Michael impersonator didn't have the flair that Michael did, but my wife explained to me that if he tried to do that with the wig he was wearing, it wouldn't stay on very long. Also, Michael grabs his crotch a lot, much like the original Michael, so if you don't want your kids to see that, then don't take them. Spa!!! If you pre-booked massages online, hopefully you can cancel before your cruise so you can save 30% on 6 massages plus cruise access to the spa or 20% on 4 massages with 4 spa visits. A spa visit could also be a visit to the adult only solarium on deck 18 rather than a visit to the saunas or steam rooms. That is the offer as you are checking in pier side at their building and the next day. And if you wait until the Athens port day, then the reflexology massage will be 50% off. On the last day, all massages are 50% off. And there are plenty of appointments available. Now, the massages themselves are not that great. I have enjoyed massages for over 20 years, and so I think I have had enough to provide an accurate rating. I give them a 5 out of a 10. Oh, and if you have seen a picture of a hot tub in the Spa, then that is on some other ship. The Spa manager confirmed this when I asked where it was. The FANTASIA only has 2 steam baths (Turkish baths), 5 or so saunas, a yoga room, and a relaxation room where you might get some sun through the glass windows if the ship is sailing in the right direction. The gym is really nice. The weights and equipment are Technogym. If I were to ever buy weight equipment again, it would be Technogym. And you can run or walk on the treadmills and have a fantastic view beyond the front of the ship. Ports and excursions. I didn't get off the ship for Bari or Dubrovnik. We were pier side for all ports except Santorini and Dubrovnik. I had excursions booked for English, which meant English along with another language such as Italian or Spanish, or both. Meaning the guide would talk in one language and then the other, much like the announcements on the ship. I like excursions because all I have to do is show up on time and they take me where I want to go on an air conditioned bus, and they get me back to ship. The ship won't leave while an excursion is still out. Yes, you might experience a crying and bored 3 year old on the coach. For the people that just want to set foot on the soil to say they have been there, then there are usually the little portside shops and restaurants. For me, that is no way to experience a city. You would only be experiencing a port. And when the ship is at anchor, rather than pier side, a tender boat fare to get you ashore will cost you around 10-12 euro roundtrip. If you take a cab then you won't have a great view as you are driven around, and there won't be any explanation of the history or culture. And then you'll also wind up paying close to what an excursion would have cost anyways. You are only in port for 4-7 hours depending on where you stop. Allegrissimo Premium Package. I saved about 60 euro ($82). Both my wife and I would have some of the 4 euro coffees a few times a day, and my daughter would have the milkshakes as well. I also enjoy Scottish Whisky, so at 7-10 euro per shot, that adds up considerably. Even the 21 year portwood Balvenie was included. When you add in the tropical drinks during the day if you're at the pools, the wine per glass for lunch or dinner, sodas and other beverages, then it starts to become of value. But that was buying for us only since we didn't go with any friends or buy any drinks for other people. If you feel the urge to buy other people drinks, then you will definitely save a lot of money with the premium package. Plus, I took advantage of room service, the coffee/cappuccino bar, the dessert bar, the spa bar, the mini bar, and beverages at meals. It's a pretty weak mini bar of about 6 different sodas, 3 cheap liquors, 2 fruit drinks, and some peanuts and Pringles for snacks. The room service food was pretty good, but the amount available on the menu was lacking. Also, the dessert station is very good. There are about 12-16 flavors of gelato and some very good cakes, pralines, macaroons, and other tiny sweets at the dessert bar. Just as advertised in the package, it included all items here, so I literally took home a bunch of pralines. The smoothie concoctions at the Spa bar are pretty good. They are available with or without the sugary syrup that enhances the flavor. Without it, the drinks literally taste like liquefied fruits and vegetables. The coffee bar has 4 interesting coffee concoctions (with or without liqueurs), along with regular coffee and cappuccino. And there is a gelato station on the pool deck with the 12 or so flavors. Problems and customer service. I experienced a carpet soaked cabin room upon my return from before dinner drinks on the second evening. This was due to driving the ship into a heavy storm and a balcony drain that was blocked from being painted over. The storm was severe enough that the water level rose so high so quickly, that it seeped in through the door jam at the bottom. The customer service I received to mitigate the problem was satisfactory. The Chief Housekeeper visited my room and asked me if I wanted a different room. I would have accepted, however they didn't have another cabin like 11010 that was available. Having personally dealt with situations like this, I mentioned it should be fine if they use a wetvac to suck up the water and then leave the doors open to help ventilate. So we left for dinner and didn't return for 6 hours or so. Unfortunately they didn't have a wetvac, but rather a carpet steam cleaner on wheels that couldn't suck up the water like a wetvac would have. Over the next few days the odor became close to unbearable. However, they were already booked full, so we had no choice but to stay in our room. By the last 2 days, the odor was gone, and the carpet was dry. Also, the reviews that mentioned trouble having charges removed at customer service are true. I spoke to someone about removing a few charges that shouldn't have been on my bill and they said they would speak to the person who can remove it and then it would be taken care of. But my last night's bill included those extra charges, so the next morning before leaving the ship I had to go down to customer service and speak to them again. They were eventually removed, but the conditioned attitude from the personnel at the customer service desk is to say why they can't until you keep pressing for your request. However, anywhere else you go on the ship, they do not like to say no to your requests and will do their best to accommodate you!! Photographers. There are several photographers trying to earn a living onboard, so they are a bit aggressive. I'm sure they have to be to make a decent living. They will be all over deck 7 around 6-10pm, and they will visit you at your dinner table for gala night. Also, it is quite entertaining to watch the photographer who cuckoos at people to get their attention so that they won't photo bomb his shots of other people. Then he will also do a hedgehog noise as he is shooting the photo. Just find a spot where the crystal staircases are and sit down to enjoy a few drinks and you might see him. Other. I didn't buy the wifi service, but my daughter used the internet cafe for 10 minutes of internet time for 26 euro. She was not impressed with the value. The whole thing where people put their bags in the passage way the last night did lead to seeing some people in their underwear. But if you are going to see people in their swimwear, what's the difference? Smoking is allowed in the Casino and the Cigar bar and you can smell it if you walk through the casino or get near the doors of the cigar bar. People will also smoke on their balcony on the last morning as they are less worried about being kicked off of the ship since it is arriving for their disembarkation. It was so strong it woke me up before my alarm did. Places I didn't visit: Sport's Bar, El sombrero TexMex Restaurant, Le Etoille French Restaurant, the 4D cinema, the Virtual World, the Cyber library, Toscana Wine Bar.

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By Mike_CR

  • New

Apr 14, 2013

East Mediterranean

Incredibly good value. Staff were almost all very friendly, food fabulous, entertainment very good, cabins more luxurious than I had anticipated. Overall a great experience for all four of us enjoying our first cruise Standard was higher than I had expected. Red Velvet Restaurant great service . Zanzibar buffet was also good quality food. Circle of Gold seemed to be more of a venue to train staff, but an easy response which was to eat elsewhere.

Larger than expected cabin and balcony was delightful . Just far to busy to just sit out there. Daughter liked the pool once it was heated from day3 . I used gym twice and it was very good, we attended most of shoes and thought they were of good standard and fun. Everything in five languages was tiresome and unnecessary. We went on shore each time and did our own thing which was easy enough to arrange. We did one organized tour in Athens and found that it wasn't good value and wished we had made our own arrangements there also. Santorini and Dubrovnik were fantastic. Overall we had a great time. We would recommend to all and would sail with this company again. Complaints , pretty minor. The MSC web site is very clunky and we had to keep calling up as it fell over on us several times. Boarding took about 100 minutes of queuing and was tiresome but hard for them to improve as 3600 people arrive at same time. Disembarking at end and for stops was very smooth even when tender boats used. The cruise was great value. We pre-booked the wine package and that did save us money.

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By Liza_CR

  • New

Feb 1, 2012

Western Mediterrean

Enjoyed the Christmas MSC cruise. I went with my friends family and my children. It was a birthday and Christmas present for all of us. I was impressed by the live entertainment on the ship. The US dollar is extremely weak against the Euro. I felt the meals on the ship were alot of time the same as what was service in the different countries. So, I told my children to 'wait' and eat it on the ship when we returned. For the money I felt it was well

worth the amount I paid. I will definitley book a cruise again on MSC or other cruise lines. I had a inside cabin without a window. But, it was clean and worth the price, because all I did in the room was sleep and shower. The food was excellent to me. I enjoyed the menu given in the fine dining. Also, how they had different items each night served with approximately 7 courses. After touring the different ports in the daytime it was a delight to have meals included in the price. The onboard activities had alot of different varieties. That was good because it appealed to the different age groups that were traveling with me. The teenage enjoyed the disco, karaoke and gym, while I went to the live show. The Moroccan excursion to Rabat and Casablanca is well worth the money. It encluded a buffet lunch that would have cost at least $50 alone. Also the places they take you are impressive. I made a shutterfly book with the 400 pictures I took.

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  • New

Jan 8, 2012

western med

The MSC Fantasia was a beautiful ship, we were in awe of its size, facilities and beauty. Shows were excellent. Cocktails were beautiful. Did think the daily service charge was excessive though. Food was excellent, loved the choice of self service buffet and the waiter service restaurants. Balcony cabin was great, bed comfortable, loved having a balcony, sitting on it with a drink from the mini bar before dinner. Fantastic. Booked

to go back with MSC the following year.

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Jan 8, 2012

western med

Second year on the MSC Fantasia, returned with family, 4 children, under 18's travel free. Had another amazing holiday. Excellent again. Fussy vegetarian daughter, who was spoilt for choice. Balcony cabin. Situated at stern of the ship, It was a massive balcony, although lots of engine vibration when ship went manoevered into port. Not a problem because it was a good wake up call. Bed comfortable. Shows were excellent. didn't really

use much else Did the ship's tour of Rome, all 6 of us. Very expensive. Extremely hot and busy too. Did our own trip to Gozo on a sea plane from Malta which was great. Children aged 15, 17, 18 & 20 all thoroughly enjoyed it as we did. Have now booked to do our 3rd cruise with MSC to the Caribbean.

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By Rich_CR

  • New

Nov 3, 2009

Mediterranean

The Fantasia is a Beautiful Ship!! The cruise was an EXTREME BARGAIN for someone looking for a European cruise vacation. English speaking passengers were in the minority, but you will find other English speaking passengers. Ask to sit with other English speaking passengers for dinner. We had a great table at dinner. The Australians and New Zealanders that we met were extremely friendly with interesting stories. If your'e an experienced traveler

to Europe and a little used to being out of your environment, you will enjoy this cruise and I would recommend. Smoking on the ship was never an issue - our conern before booking. The balcony rooms were spacious and comfortable, the best accomodations that we've ever had on a ship. The staff very friendly and helpful. The food was good. The breakfast selection could be improved. The balcony room accomodations were excellent!! The bed was comfortable with a nice bathroom. We really enjoyed sitting on the balcony. There are plenty of pools and hot tubs. The nightly entertainment was very good. The spa was expensive. Here are few tips: Marseille - ship docks outside of the city. You probably should book a tour with the ship, as we did, to get around. Genoa - city is close to the dock and easy to walk around, there are some nice museums to visit. Naples - we enjoyed a beautiful day in Capri. Palermo - don't watse you time walking around Palermo - DIRTY CITY. Take a look at taking a tour outside the city. Tunisia - booked a private tour with Ali, in advance, based on recommendations on the internet which worked out great. Don't wait to get off the ship to figure out this destination. You are too far away from everything and it is a short stay. Palma - this is a larger city than I expected - TAKE THE CITY TOUR BUS THAT STOPS RIGHT OUTSIDE THE EXIT FROM THE TERMINAL.

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  • New

Jul 20, 2009

med

This was a last minute booking as I had a week to get ready which made it grab what we could. However after reading some not so good comments I almost cancelled. I'm really glad we didn't! For what we paid it was a fantastic value for money. I got the last balcony which happened to be on the Stern looking backwards. A concern at the time but it turned out to be a fantastic spot. The first night out, the ship was vibrating a complaint I had read

about, but strangely it didn't occur again. Overall the ship was clean, the staff excellent the entertainment was good. What wasn't so good is the number of people! It's like a bus dropping off and picking up passengers at every port. Every announcement was in seven languages, the continental obsession with towels on sun beds. The lifeboat drill was a joke! The cost of drinks was exorbitant and there was no water unless you paid for it. The deck plan was confusing and crowded. It was difficult to go from one place to another like the restaurants etc. were in the way. There is only one direct access deck from one end to the other. But with 6000 people all trying to get to lifeboats it became terribly crowded and an awful experience. My wife has an allergy to wheat and dairy, first night out the headwater came to see her, organised a special diet menu for her every night and served her himself. Excellent service. We had a five courses with a choice of two or three different meals every night. Although, we never had lunch in the restaurant because we were always ashore but other people we spoke to said it was of the same good quality. We did have breakfast in the restaurant one morning which was great, but we preferred to go to the self service as it was quicker. Incidentally, the self service plates were massive and we were able to eat as much as we want and the choice was extensive. The waiters were always in attendance to clean the tables and get drinks etc. Do take a dark suit for formal nights! The balcony room was clean, the towels changed twice a day, no complains. It was large enough for the two of us, and sitting on the balcony at night before dinner drinking a nice white wine while watching the bay of Naples was amazing!!! Tip: buy your own wine and water ashore put it in the mini bar to keep cool. Don't use the mini bar unless you really have to its just to expensive The excursions were expensive. If you want to do Pompeii go to the railway station for $4 euros and get a return ticket. Entrance is about $11 euros a lot of fun. The train is a hoot and saves about $60 euros. The MSC coaches into town from the various docks are from $6 to $10 per person. Check if there is bus which is only about $3 euros or join up and share a cab. All in all the barwas good but don't pay to much for the privilege. If you are a keen drinker go for one of the packages they work out, it's less expensive. However, the wine is not that good for what they charge and beer and cocktails are at West End Hotel prices. The ship is so large that you don't get to know anybody who is not next door or on your dinner table. But if you can get a deal i.e. about $650 for a balcony it's well worth the money. The people next to us paid double that! If you are going to spend that go that bit more and try P&O.

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  • New

May 31, 2009

Mederterraian

This was the worst cruise I have ever been on. The staff is rude and they are very unorgainized and lost paperwork for my excursions and I was FORCED to pay for them again and am having to dispute the original charges on my credit card. We also couldn't get our "coke" bucks which was also pre paid for 2 days into the cruise. Despite the face that I had brought proof with me! They changed up our reservation for our family of 6 to late dining when

3 of us are diabetic and had confirmation for the early seating for dinner. The food was bland at best. No one on staff takes any responsiblity for any problems and refers all issues to "Naples" for mix ups. I would never recommend this cruise line to anyone I like and I am not sure I would recommend them to my enemies either. My father who is in his 70's took a fall on the ship because of the slippery flooring near the hot tubs and they again didn't take any responsiblity. The food was not good. Any of the resturants other than main dining required seperate payment. Do not expect to get any drinks free. Cabin staff was just adequate. Shows at night were awful. Tunisia is not worth getting off the ship for. Not worth the expense nor time.

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  • New

Mar 27, 2009

Mediterranean

The Fantasia is a beautiful ship, with a wonderful, professional staff who were very friendly and helpful. From the minute we boarded (which, incidentally, it only took about a minute to board. No lines, problems at embarking) we treated very well. Our dinners were good, but the wait staff was great. We were at a different port every day, and did our own sightseeing, with the exception of Mount Vesuvius and Pompei during the Naples stop. Our tour

guide was very knowledgable, great tour. The only issue we had onboard was connecting to the internet on our laptop, but the reception staff was helpful, especially a very sweet young lady by the name of Maria, who is from Naples. The food was good, especially in the main dining rooms. We would advise eating breakfast in the dining rooms as opposed to the cafeteria, as it was good and the service was nice. The cafeteria was fine, and they did a good job of having enough seating, spread out enough to not feel too crowded. Our stateroom was very small for four people (they moved us from a room with 4 single beds to one with a king and a pullout without our consent, which was a definate downside. However, we called the agency, Ecruises.com, we booked through a few days before our cruise, as soon as we noticed this, and they assured us the room would have 4 beds but refused to double check). We were at a port everyday, so did not participate much in other activities, except the night-time shows. They were all very good. Pompei was well worth the time and money.

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