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Service

Service is widely considered to be good or excellent, and the ships have a strong following of repeat customers. Ship crews, specifically captains, cabin staff, stewards, cruise directors, and waitstaff provide friendly, polite attention and personalized service throughout the day and night. Quality performers and knowledgeable guides receive high marks. Cruise director, Richard Sykes, remains an industry celebrity for his consistent commitment to harnessing a broad spectrum of musical talent and providing exceptional entertainment programming. Well-organized itinerary coordinators manage punctual sail times and problem-free embarkation and disembarkation in ports.

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