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Worst Hotel Experience I Ever Had ..The Rodeway Inn Baltimore

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This would be a great storyline for a twilight zone episode.

I had a reservation for 6 nights at the Rodeway Inn at 723 St. Paul St. In Baltimore for April 6th checking out on the 12th 2012. My reservation called for 4 nights at $59.99 and 2 nights at $64.99. The reservation was booked on December 7 for 5 nights and on April 4th for an additional night. I received the booking confirmation #’s from www.RodewayInnbaltimoremd.com.
At 6PM on April 6th I called the hotel to inform them I would be checking in around 10-11 PM that night. The individual I spoke with was Babs. I was informed he couldn’t find my reservations and would call me back in 5 minutes. After about 20 minutes not hearing from him I called back and was told there was a “glich” in the system and to call back later.
Now I’m in a bind worried I’d be stuck in Baltimore without a room and a car and wandering around with my luggage without a hotel for 6 nights. I tried calling other hotels and looking into trains to get back to NY just in case. Again I called back about a half hour later and still couldn’t get a straight answer.
Finally about 2 hours later I got a call from Babs and was told if I had my reservation confirmation to come to the hotel. It sounded like they overbooked the hotel. What a start to my vacation!
I get to the hotel and present my 2 email confirmations and Babs then gave me a room and on the invoice stated the average daily rate would be $69.99 and for me to sign it.
I questioned how 4 nights at $59.99 and 2 at $64.99 can average $69.99 unless that included the tax. Babs responded “Exactly it includes the tax”. I was weary of this but at this point with all the aggravation so far figure I’d worry about it when I check out.
Upon checkout on April 12th I was charged a total of $485.04 which was for $69.99 a night plus the 15.5% tax. I told the clerk working the counter I believe his name was Jamal about the problem. My bill should have been $369.94 plus the 15.5% tax which would be a total of $427.28. In other words I was overcharged by $57.76. I was told this was not the first time Babs has overcharged hotel guests and he tried to call a supervisor for me but unfortunately he was not available. I gave him copies of my email confirmations with the correct prices quoted and he photocopied them and told me someone would call me.

Of course I never received a call, and I tried calling Babs a number of times since and left the clerk the info above and to tell Babs to call me. I also emailed the GM of the hotel. Again never got a call or email back.

This was the worst experience I ever encountered at any hotel. I feel like Babs deliberately misled or lied to me and overcharged me for the room in addition to not finding my reservation due to an overbooking at the hotel. This is the most unethical business practice I ever encountered.
Thanks for ruining my vacation.
I received a survey to fill out by Choice Hotels upon arriving home about my stay at the Rodeway Inn. I received a letter from them stating they contacted the hotel and if I don't receive a response within 7 days..to call them,.
Of course I didn't receive a response and spoke with a helpful customer service rep from Choice Hotels.
He also tried to get a response from the hotel but also kept getting the run around,. Finally he told me to contact my credit card company and tell them of the overcharge.
Also I couldn't take a shower in the morning...there was no hot water. For 6 days I showered up on returning in the evenings.
The TV had 4 channels..all were unwatchable...what an absolute horror this was in all regards.

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