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Will I get a refund from Budget for their unauthorized eToll fee?

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By unauthorized I mean we were not notified at Tampa Budget that our rental had a transponder for the sunpass/epass on the Florida tollways and what fees would be added to our rental agreement. During our weekly rental we never used a toll road until we returned the car to Tampa. Knowing we were on a toll road we avoided all the sunpass/epass lanes and at our exit off 75 we expected to encounter a toll booth. No toll booth at the exit; just a sign stating our toll would be 75 cents. Since we were not given an option to pay the toll I wondered what Budget would tell us when we dropped off our car.

I was disturbed to find out, after the fact, that because we had gone on the toll road, which we could have easily avoided incurring the 75 cent toll, Budget was going to charge us $3.95 per day up to $16.75 dollars added to the 75 cent toll. We have toll roads when we live, all our cars have transponders but we also have the option of pay a toll at a booth if you don't have a transponder which I expected to do on this toll road in Florida.

When I questioned the added fees the Budget rep handed me the paper I should have been given when we picked up the car. Even then as I read the notice it tells me that my account will automatically be charged when we use the sunpass only and epass lanes which we never used.

Budge/Avis uses a third party company to deal with their eToll fees. When I called today I was told it would take two or three weeks before they would have the information about my toll charges.

My husband doesn't think we will get a credit from Budget for the transponder service fee. I always try to consider what additional fees we might encounter with a car rental but I never saw this one coming ;;) How likely are we to get this eToll service charge waived? Thanks for any comments, Deborah

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