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When you are Locked out of your Avis Car -- Prepare to be Gouged

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When your Avis car door locks behind you, and you cannot get it -- Avis wants to charge you for the honor of the delay and hassle. They want to charge you for both sending someone out to open the car (even when that person never shows), and for the delay in returning it -- a delay caused by your negligence in renting from Avis. When they agree to finally remove the extra charges, they think that your extra time and hassle are owed to them and not worth compensating, even so much as with an upgrade. The fact that the lock-out could risk the safety of its renters does not the concern the people safely in the call center.

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