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Old Sep 26th, 2006, 08:51 AM
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Travelocity error

Earlier this morning, I purchased a last minute flight and rental car special for this weekend from Travelocity. The problem is that the email confirmation is for a 9AM return flight, not a 9:45PM.

I saved the page when I ordered on my computer, so I know it wasn't an error on my end.

So far I have been on hold at Travelocity for about 20 minutes.

Wish me luck. And patience.

Keith
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Old Sep 26th, 2006, 08:56 AM
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good luck and have patience!
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Old Sep 26th, 2006, 08:59 AM
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iceeu2
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Good luck! Let us know what happens. Be patient(easy to say)!
 
Old Sep 26th, 2006, 09:00 AM
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Take a deep breath. I hope they can help you. Let us know what happens.
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Old Sep 26th, 2006, 09:01 AM
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I got a person (somewhere in India), not I am holding while she pulls up my reservation.

They need different on hold music.

Keith
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Old Sep 26th, 2006, 09:02 AM
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Are you still waiting???
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Old Sep 26th, 2006, 09:06 AM
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Back on hold again. No acknowledgement of the error, but the lady is checking the availability on the flight I was supposed to have.

Yes, over a half hour now.

Keith
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Old Sep 26th, 2006, 09:06 AM
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GoTravel
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Hang in there and stand your ground.

You have an email confirmation.
 
Old Sep 26th, 2006, 09:11 AM
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But the confirmation is wrong.

I'm holding for the 4th time. The lady just checked back to ask a couple of questions that I had already answered.

Thanks for letting me vent here!

Keith
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Old Sep 26th, 2006, 09:23 AM
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Wishing you luck! Keep us updated.
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Old Sep 26th, 2006, 09:28 AM
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I now have an email confirmation with the correct flights.

It took over 50 minutes on the phone. Guess I didn't need to have lunch today

Thanks for your support!

Keith
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Old Sep 26th, 2006, 09:34 AM
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Thanks for the live "blog" - I couldn't wait to see how it turned out! (Glad it worked out).
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Old Sep 26th, 2006, 09:50 AM
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Glad it all worked out!
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Old Sep 26th, 2006, 10:16 AM
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Keith, I'm so glad you ended up with a walid woucher for your trip!

So, where are you going?
 
Old Sep 26th, 2006, 10:22 AM
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Valla Valla?

Wegas?

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Old Sep 26th, 2006, 11:39 AM
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You have the correct consonant - Wisconsin

Though in the time it took to confirm my flights, the radio show "Whad'Ya Know?" that was part of the reason for the trip, sold out.

Keith
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Old Sep 26th, 2006, 11:56 AM
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Oh, too bad. Still, there's lots to do in Madison on the weekends.
My son graduated from the University in May and I miss going there. There are so many good restaurants.
Unfortunately, we're supposed to be rather cool this weekend.
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Old Sep 26th, 2006, 06:40 PM
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Turns out that Travelocity had a general problem today. This came in email tonight:

A recent issue with our Web site may have affected your Last
Minute Deals travel package Milwaukee, WI: Fly & Drive --
Schle-miel! Schle-mazel! Brew City Incorporated! on 9/26/2006. To
avoid potential complications, please check your confirmation
email to ensure that the flights in reservation ####### are
correct.

**If the flights we booked are different from what you chose,
please call our toll-free Customer Service hotline immediately at
1-866-474-8359 to have this discrepancy resolved.**
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Old Sep 26th, 2006, 08:51 PM
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Sorry to burst your bubble, Keith, but ALL of the Travelocity support for US point of sale customers are in TEXAS.
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Old Sep 27th, 2006, 04:07 AM
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TxTravelPro, in that case they hired that poor woman right off the plane to the US.

I don't know how many times I had to ask her to repeat what she said, because of her accent.

And no, I don't mean a Texas accent

Keith
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