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Train Boston to New York

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I plan to take a train from New York to Boston whilst visiting in August but when I log into Amtrak website it only offers two options for purchasing tickets; 1) Express Delivery (but this doesn't include anywhere out of the USA or Canada) or 2) Collect from a Quik-Trak kiosk, which I'm not fond of because I won't know until I arrive in the US whether I actually have a ticket. I have tried emailing Amtrak but haven't had a response. So how does someone from Australia pre book a train ticket? Also, can anyone advise re refund policy on either the regional or Acela trains, i.e. do I have the option of cancelling or rescheduling if I needed to? Any advice would great, thanks

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