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tipping for Napa hot-air balloon ride?

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I have what may seem a rather odd question and concern. I'm going to Napa soon and received an email confirmation for a hot-air balloon ride I reserved for me and my husband. The message mentioned our $400+ total but that gratuity was not included. Since I don't travel via hot-air balloon often (ever) I found this to be rather, shall I say, blunt and somewhat uncouth. We're paying all this money PLUS a decent service fee for a one-hour ride that includes pre-flight coffee/danish and post-flight brunch. Is expecting a gratuity acceptable? What would such a 'gratuity' equal in this case? And am I off-base in being surprised that after all that money I'm expected to tip the pilot? Remember, I'm not accustomed to this - so feedback from others (be kind) would be greatly appreciated. Thanks! :)

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