United States Forums

Start a new topic Change Forum
Advanced search

Trip Report Stay away from using Travel Now

Jump to last reply

I booked two reservations to stay at the Hawthorn Suites North Dayton for the week of 3/18-25/13. The booking company was TravelNow and my credit card was charged immediately on October 2012.
I checked in on 3/18/13 and was aghast with the conditions of the facility and room. I went and found another hotel and came back to check out. I checked out with the understanding that I would be charged for the first night and reimbursed for the rest of the week.
However, I did not receive any notification about a refund and had my credit card company seek reimbursement, which was not successful and I was told to pursue a refund on my own. I wrote an e-mail to the Hotel Management, but received no reply and then I contacted Travelnow about a refund.
Travelnow was able to provide me with a refund for two nights on my first reservation, but would not reimburse and of the $463 on the second reservation as I had not contacted them to cancel my reservation. The hotel cancellation policy states that I need to contact them for the cancellation, but now Travelnow states I needed to contact them as the hotel does not have the power to cancel reservations.
So, my suggestion is to avoid delaing with Travelnow or make sure you know the cancellation policies, which obviously I am responsible for when dealing with two entities. MY LOSS MY FAULT!

1 Reply |

Add a Reply

Sign in to comment.

Recent Activity

View all United States activity »
  1. 1 Favorite Casual D.C. Restaurants?
  2. 2 Hana from the aiport
  3. 3 Trip Report Friendship, fiddling, and freezing in Boston
  4. 4 Chicago to New England Road trip
  5. 5 from Moab to Bryce
  6. 6 Car rentals- San Francisco
  7. 7 Student-budget trip to NewYorkCity HELP please
  8. 8 Suggested route for National Park's drive, starting in Glacier NP.........
  9. 9 condo in Florida for 2016?
  10. 10 San Diego-Hotel
  11. 11 Los Angeles day trips
  12. 12 Disappointed with Budget Car Rental Las Vegas
  13. 13 Hotel: Union Sq. or Fisherman's Wharf?
  14. 14 Trip Report Kauai our way! A Feb 2015 Trip Report
  15. 15 Driving Seattle to Lethbridge
  16. 16 Charleston, SC 5 days
  17. 17 Ft. Myers Beach Hotels
  18. 18 Stopover between Las Vegas and Yosemite
  19. 19 Smoky Mountains via Blue Ridge Parkway
  20. 20 16 Days in Utah and Colorado with Our 2 Young Boys!
  21. 21 Need a recommendation for lodging on Kauai (North or South side of Island)
  22. 22 Alaska cruise on Celebrity Solstice
  23. 23 Las Vegas in March
  24. 24 Trip Report Kauai Garden tours
  25. 25 Road Trip From Miami to New York, Ideas please!
View next 25 » Back to the top