United States Forums

Start a new topic Change Forum
Advanced search

Trip Report Stay away from using Travel Now

Jump to last reply

I booked two reservations to stay at the Hawthorn Suites North Dayton for the week of 3/18-25/13. The booking company was TravelNow and my credit card was charged immediately on October 2012.
I checked in on 3/18/13 and was aghast with the conditions of the facility and room. I went and found another hotel and came back to check out. I checked out with the understanding that I would be charged for the first night and reimbursed for the rest of the week.
However, I did not receive any notification about a refund and had my credit card company seek reimbursement, which was not successful and I was told to pursue a refund on my own. I wrote an e-mail to the Hotel Management, but received no reply and then I contacted Travelnow about a refund.
Travelnow was able to provide me with a refund for two nights on my first reservation, but would not reimburse and of the $463 on the second reservation as I had not contacted them to cancel my reservation. The hotel cancellation policy states that I need to contact them for the cancellation, but now Travelnow states I needed to contact them as the hotel does not have the power to cancel reservations.
So, my suggestion is to avoid delaing with Travelnow or make sure you know the cancellation policies, which obviously I am responsible for when dealing with two entities. MY LOSS MY FAULT!

1 Reply |

Add a Reply

Sign in to comment.

Recent Activity

View all United States activity »
  1. 1 The reason for choosing Anti Aging serum Is Ok Or Not?
  2. 2 Escape cold in mid-Feb (4) nights from Michigan
  3. 3 Boston Uber shenanigans? Fake airport fees
  4. 4 where in 'Charleston' would you winter?
  5. 5 Chicago- The Godfrey hotel or the Hotel Burnham????
  6. 6 4 week family trip ideas
  7. 7 Dining in Manhattan
  8. 8 Did Interstates ruin travel in America?
  9. 9 ideas for roadtrip through Utah, Idaho, Wyoming and Colorado
  10. 10 Road trip next summes...Suggestions ?
  11. 11 Is It Possible - One Post for MT, UT, WY in a Week?
  12. 12 From Seattle airport to the city
  13. 13 General Utah planning questions
  14. 14 A trip to the SW: Not rushed, do it all, perfect time of year.
  15. 15 Trip Report A Week in Naples Florida--Much Ado About Food (and Wine)
  16. 16 Protecting yourself when using VRBO
  17. 17 Washington and Oregon Fall vacation 2015
  18. 18 need two stop-overs from LA to Santa Fe, NM
  19. 19 Arthritis and Humidity where to live?
  20. 20 New York City Christmas Trip
  21. 21 Las Vegas to Grand Canyon, February
  22. 22 Washington - North cascades trails (Goat Lake and others) okay in winter?
  23. 23 Colorado Skiing
  24. 24 American Honeymoon in March
  25. 25 Craft Beer & Delicious Food in Vegas
View next 25 » Back to the top