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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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Shout out for compassionate customer service

Jump to last reply

We had a reservation at Jensen's on the Gulf in Captiva Island, Florida, for a long weekend anniversary celebration in June. I clearly understood the cancellation policy.

Well, after the expiration of the cancellation window, I broke my foot. Nothing earthshaking, but I was in a "boot", and a beach vacation seemed wrong.

Thanks to Kevin, the deposit ($800+) was refunded.

As I said, compassionate customer service.

Please consider: http://www.gocaptiva.com/

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